Job Description

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
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#JoinTeamEliot
We have an exciting opportunity to join our Gynaecology booking team on a full time permanent basis. You are invited to join our dynamic and highly effective administrative outpatient team, where you will have the chance to learn and develop new skills.
Main duties of the job
To provide a specialised, comprehensive and confidential administration service, working primarily in gynaecology outpatients, in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Details
Date posted
03 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
xc2xa324,169 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
230-32500081-WCS-A
Job locations
George Eliot Hospital
College Street
Nuneaton
CV10 7DJ
Job description
Job responsibilities

• Deal with all telephone calls relating to the outpatient appointments and the booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
• Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
• Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
• To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
• Booking of all patient appointments in line with Trust and National targets
• Contacting patients for short notice appointments aiding clinic utilisation
• Contacting patients to inform them of short notice clinic cancellations / reschedules
• To cancel, re-appoint and reschedule patients appointments at patient or Consultant request
• Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.
• To prepare all necessary documentation and/or paperwork for clinics
• To telephone patients at short notice to fill empty clinic slots
• To correct any operator errors within Lorenzo following protocol.
• Works flexibly on a rota basis to cover Outpatient reception areas as required.
• To ensure that Consultants are aware of any patients who DNAd clinic appointment and undertake action as required.
• To open and sort Outpatients post daily and to take appropriate action.
• To provide cover in any other team or department within the Directorate if required

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached. Job description
Job responsibilities

• Deal with all telephone calls relating to the outpatient appointments and the booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
• Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
• Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
• To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
• Booking of all patient appointments in line with Trust and National targets
• Contacting patients for short notice appointments aiding clinic utilisation
• Contacting patients to inform them of short notice clinic cancellations / reschedules
• To cancel, re-appoint and reschedule patients appointments at patient or Consultant request
• Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.
• To prepare all necessary documentation and/or paperwork for clinics
• To telephone patients at short notice to fill empty clinic slots
• To correct any operator errors within Lorenzo following protocol.
• Works flexibly on a rota basis to cover Outpatient reception areas as required.
• To ensure that Consultants are aware of any patients who DNAd clinic appointment and undertake action as required.
• To open and sort Outpatients post daily and to take appropriate action.
• To provide cover in any other team or department within the Directorate if required

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience and Knowledge
Essential

• At least 1 years office experience

Qualification and Professional Training
Essential

• Good standard of education including Maths and English grade C and above

Skills and Abilities
Essential

• Ability to work to deadlines
• Able to work under pressure
• Good computer skills
• Ability to maintain clear and concise records
• Knowledge of alpha numerical filing systems
• Customer service skills

Desirable

• Knowledge of waiting list issues

Personal Qualities
Essential

• Good communication skills
• Understanding of confidentiality
• Good organiser
• Able to prioritise own workload
• Able to work under pressure
• Methodical and accurate
• Flexible approach to the needs of the department
• Good telephone manner
• Confident
• Team member
• Patient and prescise
• Smart appearance

Other
Essential

• Must be able to work unsupervised
• Willingness to undertake any training necessary

Desirable

• Willingness to cover for colleagues in their absence

Person Specification
Experience and Knowledge
Essential

• At least 1 years office experience

Qualification and Professional Training
Essential

• Good standard of education including Maths and English grade C and above

Skills and Abilities
Essential

• Ability to work to deadlines
• Able to work under pressure
• Good computer skills
• Ability to maintain clear and concise records
• Knowledge of alpha numerical filing systems
• Customer service skills

Desirable

• Knowledge of waiting list issues

Personal Qualities
Essential

• Good communication skills
• Understanding of confidentiality
• Good organiser
• Able to prioritise own workload
• Able to work under pressure
• Methodical and accurate
• Flexible approach to the needs of the department
• Good telephone manner
• Confident
• Team member
• Patient and prescise
• Smart appearance

Other
Essential

• Must be able to work unsupervised
• Willingness to undertake any training necessary

Desirable

• Willingness to cover for colleagues in their absence

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