Job Description

Who we are:

Calderglen House is a leading residential rehab facility within Scotland and are pleased to announce the opening of our sister Residential rehab in Symington, South Ayrshire.

Townend house will accommodate up to 24 residents, offering high-quality facilities and focuses on a person-centred approach to support individuals on their recovery journey. This organisation is committed to safeguarding and promoting the welfare of vulnerable adults.

Overview:

We are seeking a compassionate and proactive Outreach Manager to lead our engagement efforts in support of individuals recovering from drug and alcohol dependency. Based at our residential rehabilitation house, you will play a vital role in connecting residents to community resources, strengthening referral pathways, and promoting long-term recovery. This role blends strategic outreach, advocacy, and hands-on support to ensure every individual has the opportunity to rebuild their life with dignity and purpose.

Key Responsibilities

Community Engagement & Referral Pathways

Build and maintain relationships with addiction services, healthcare providers, social workers, and local authorities Represent the service at community forums, recovery networks, and stakeholder meetings Support treatment and / or intervention as required to the service treatment contract.

Resident Support & Aftercare

Support residents in planning for life after rehab, including housing, employment, and continued recovery services Support to develop recovery plans Facilitate connections to peer support groups, counselling, and harm reduction services Planning, liaison, communication and support to individuals to continue in their recovery following discharge Support following unplanned discharge from rehabilitation to minimise risk and support individuals to continue their recovery Organise, develop and plan community events and group activities

Monitoring & Reporting

Track outreach activities, and community engagement metrics Contribute to service development through feedback, data analysis, monthly audits and lived experience insights

Person Specification

Essential

Experience in outreach, case management, or addiction recovery services Strong understanding of substance use, trauma-informed care, and recovery models Excellent communication and interpersonal skills to develop professional relationships, organisational skills Ability to demonstrate empathy, care and compassion Ability to work independently and collaboratively across sectors Knowledge of Scottish health and social care systems, including ADPs (Alcohol and Drug Partnerships)

Registered with the Scottish Social Services Council (SSSC)

or eligible for registration upon appointment

Desirable

Lived experience of recovery or working in residential rehabilitation Familiarity with safeguarding, risk assessment, and crisis intervention Experience of community engagement and inclusion legislation

What We Offer

A values-driven, trauma-informed team environment Opportunities for professional development and training The chance to make a lasting impact in the lives of people overcoming addiction
Job Types: Full-time, Permanent

Pay: 38,000.00-42,000.00 per year

Benefits:

Company pension On-site gym On-site parking
Work Location: In person