Job Description

An exciting opportunity has arisen to join the Pain, Anaesthetics, Critical Care and Theatres (PACCT) service team.

• To undertake coordination of PACCT clinics
• Ensure all clinic admin is completed and undertaken in a timely manner
• First line of enquiry for PACCT clinic appointment

Main duties of the job
An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring
Base - Royal Gwent Hospital
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Details
Date posted
01 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
25,313 to 26,999 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
040-AC273-0825
Job locations
Royal Gwent Hospital
Cardiff Road
Newport
NP20 2UB
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Additional contact details:
Lauren Matthews
Activity Support Manager
01633 234164
Lauren.matthews@wales.nhs.uk Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Additional contact details:
Lauren Matthews
Activity Support Manager
01633 234164
Lauren.matthews@wales.nhs.uk
Person Specification
Experience
Essential

• Experience of working within an NHS or healthcare environment. Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines.

Desirable

• Experience in a similar role / environment
• NHS Experience

Qualifications and/or Knowledge
Essential

• Good standard of GCSE /NVQ/QCF Level 3 in Business/Administration, OR equivalent demonstrable experience.
• High level of keyboard/computer skills
• Knowledge of good understanding of software programmes

Desirable

• Good level of communication skills
• Experience dealing with the public

Skills
Essential

• Ability to work independently and as part of a Team

Person Specification
Experience
Essential

• Experience of working within an NHS or healthcare environment. Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines.

Desirable

• Experience in a similar role / environment
• NHS Experience

Qualifications and/or Knowledge
Essential

• Good standard of GCSE /NVQ/QCF Level 3 in Business/Administration, OR equivalent demonstrable experience.
• High level of keyboard/computer skills
• Knowledge of good understanding of software programmes

Desirable

• Good level of communication skills
• Experience dealing with the public

Skills
Essential

• Ability to work independently and as part of a Team