Job Description

MAIN DUTIES AND RESPONSIBILITIES

Be the face of Sole Revival Podiatry in the clinics ensuring that the brand ethos and exceptional standards are demonstrated through behaviors. Excellent client care and hosting skills are required as is attention to detail in the presentation of the clinic and hosting skills.

Act as the first point of contact for any enquires ensuring all clients are greeted upon arrival and refreshments provided as required and the clinic environment is maintained to a high standard.

Ensuring spoken and written communication with clients and vendors is professional, courteous and friendly and accurately represent SRP client first approach.

Have a full knowledge across the treatment menu provided and an understanding of the medical protocols for podiatry for the purposes of triage and escalating and advising the clinician on specific cases.

To effectively manage the comptuerised diary across three sites to ensure all appointments and data captured are accurate.

To ensure clinic policies are explained and adhered to, giving feedback to the owner as required.

General administration to support clinicians operations and management of the clinic email, ensuring response times are in line with SRP policy.

Confidence in working with booking software platforms and office 365.

Ensuring that each client completes required medical consent forms prior to treatment

Assist clinicians with uploading of patient notes and medical charts and where needed assist the owner collating information for required inspections.

Responsible for correct financial reconciliation and reporting daily and monthly. All figures to be accurately recorded and shared with the owner. Ownership of the POS system reconciliation and where required to ensure patient documentation for use of medical insurance is created accurately and shared promptly.

Managing of medical sales and redemption of pre-paid service to be carefully monitored and managed as appropriate.

To take ownership of customer complaints process and know when to escalate and when to resolve and feedback to the owner.

To set up and attend meeting with the owner as required in the capacity of note taker and share the minutes to all parties afterwards.

Job Types: Full-time, Permanent

Pay: 22,880.00-25,880.00 per year

Benefits:

Company pension Employee discount
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 30/06/2025
Reference ID: Medical Clinic Co-ordinator
Expected start date: 28/07/2025