Job Description

Job title: Oral Surgery Administrator and

Receptionist

Purpose of the job

1. Co-ordinate Minor Oral Surgery clinics: from point of referral to discharge

2. Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.

3: Opportunity to train as Dental Nurse

Working Pattern: 5 days a week across (Monday - Saturday)

8:30am - 5:30pm

Responsible to: The Principal and Business Manager

Responsible for:

1. NHS REFERRAL PORTAL:

Reviewing all incoming patient referrals for oral surgery, from external dental practices in Beds, Bucks and Herts Liaising with other Dental Practices regarding patients Create digital patient records for each referred patient on Chrysalis dental practice software Discharge patients from Oral Surgery back to their Dental Practitioner
2. MINOR ORAL SURGERY CLINICS:

Co-ordinate clinic days: Calling all patient to book clinic appointments, reschedule, cancelling patients where necessary Clinic Admin: Create day lists, consent forms, ensure all required medical documentation for each patient is in place, such as x-rays, OPG, medical history. Establish clear communication with Surgeons relating to patient diagnosis, treatment plans, discharge information or onward referral
3. ADMINISTRATION:

Updating monthly NHS spreadsheet with all clinic attendees and treatment Point of contact for Minor Oral Surgery phone: ensuring calls are answered, voice mails are monitored and all text and whatsapp messages are responded to promptly Send invite letters via email to patients for each confirmed appointment Generating invoices for Surgeons Liaise with Surgeons relating to potential clinic dates Send invite letters via email to patients for each confirmed appointment Send discharge letters as advised by the Surgeon

Key to being a success:

Patient focussed: make the decision that is right for the patient Flexible in approach: understands that patient comes first before task Able to work on own: prioritise own workload and manage own time Structured in approach and organised PC literate: Google Docs, Excel, Word

RECEPTION

Employment duties

Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies Establish and maintain productive working relationships with all members of the dental team Liaise with the practice manager on all matters concerning administration, pay and service conditions Assist with the supervision of the trainee receptionist in the practice Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work
Key tasks: Receptionist

Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner Checking and replying to emails daily Receive and deal with patients and visitors in a pleasant and prompt manner Keep patients informed of any delays Notify dentists/hygienists of patients' arrivals Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required Prepare patient records and day sheets for each dentist and hygienist at the beginning of the day Collect and record patient payments and pursue any debts in accordance with the practice payments policy Follow computer procedures to ensure that patient records are properly maintained Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice Keep Dr Jayna Patel informed if something is soon to run out of stock Keep the office, patient's toilet and reception area tidy and welcoming Identify her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal Provide feedback on the performance of the trainee receptionist that you supervise Assist throughout the practice and perform such other tasks as reasonably requested by the principal Attend all practice meetings as requested Uploading letters and x rays on to the patient notes and informing the dentists of this Liaise with dentists about management of patients for their treatments, particularly after referral letters and x rays.
Statement of responsibilities

This job description is a guide to responsibilities rather than a complete list of duties. It will be periodically reviewed and may be amended by agreement from time to time.

Opportunity to become a fully qualified Dental Nurse, nursing days are flexible depending on cover required

Job Types: Full-time, Zero hours contract

Pay: 12.50 per hour

Expected hours: 35 - 40 per week

Ability to commute/relocate:

Bedford MK41 9NS: reliably commute or plan to relocate before starting work (required)
Experience:

reception or similar: 1 year (required)
Language:

English (required)
Location:

Bedford MK41 9NS (preferred)
Work Location: In person

Application deadline: 31/07/2025
Reference ID: Clinic Co-ordinator & Receptionist
Expected start date: 31/07/2025