Job Description

Are you a highly organised, flexible and motivated administrator looking to support children, young people and their families across Somerset?
We are looking for a dedicated Band 3 Administrator to join our Paediatric Continence Service, a countywide team providing specialist support to children aged 0-18 experiencing bladder and bowel difficulties. This role is essential in ensuring the efficient running of our service, and you will be based in Yeovil with occasional travel county wide.
You'll work closely with a friendly and passionate team of nurses, educators and service managers to provide comprehensive administrative and typing support. The role involves acting as a key point of contact for patients and their families, as well as working collaboratively with internal and external partners. In addition, you will offer flexible administrative support to the Paediatric Continence Service as requested by the Administration Manager, helping to maintain a responsive and effective service across both specialties.
We're looking for someone with excellent communication and interpersonal skills, strong IT literacy, and the ability to work both independently and as part of a team. You will need to be adaptable and able to manage a busy workload with competing priorities
Main duties of the job
You will play a key role in supporting the day-to-day running of the Paediatric Continence Service across Somerset. This includes:

• Acting as a first point of contact for patients, families, and professionals, responding to telephone and email enquiries with professionalism and sensitivity.
• Managing the end-to-end administration of patient referrals and appointments using electronic systems, ensuring timely and accurate scheduling of clinics.
• Typing clinic letters, reports and other documentation using word processing software with speed and accuracy.
• Supporting the team with data entry, information reporting and appointment reminders.
• Helping coordinate stock levels and orders for continence products and enuresis alarms, liaising with suppliers and tracking deliveries.
• Providing administrative cover and support to the Paediatric Continence Service, responding flexibly to service needs across departments.

This role also requires some travel across Somerset, so access to transport and business insurance is essential.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Details
Date posted
30 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa324,625 to xc2xa325,674 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
184-OL-GR-2537
Job locations
Summerlands
56 Preston Road
Yeovil
Somerset
BA20 2BN
Job description
Job responsibilities
This is a varied role requiring strong communication, time management and IT skills. Key responsibilities include:

• Delivering high-quality administrative support, including word processing, photocopying, scanning and filing.
• Supporting the continence service's delivery across Somerset by liaising with paediatric nurses, service users, product providers and external organisations.
• Ensuring referrals are processed and appointments are booked accurately, using systems and Trust patient management software.
• Preparing and distributing written materials for patients and staff, including clinic letters, reports and educational resources.
• Providing ongoing administrative assistance with service development activities, audits, caseload management and transitions to adult services.
• Assisting with data collection and reporting to support service monitoring and improvement.

Please see the attached job description for full duties. Job description
Job responsibilities
This is a varied role requiring strong communication, time management and IT skills. Key responsibilities include:

• Delivering high-quality administrative support, including word processing, photocopying, scanning and filing.
• Supporting the continence service's delivery across Somerset by liaising with paediatric nurses, service users, product providers and external organisations.
• Ensuring referrals are processed and appointments are booked accurately, using systems and Trust patient management software.
• Preparing and distributing written materials for patients and staff, including clinic letters, reports and educational resources.
• Providing ongoing administrative assistance with service development activities, audits, caseload management and transitions to adult services.
• Assisting with data collection and reporting to support service monitoring and improvement.

Please see the attached job description for full duties.
Person Specification
Qualifications
Essential

• Typing/word processing qualification (e.g., RSA II or equivalent)Level 2 qualifications in English and Maths (or equivalent)

Desirable

• ECDL or similar IT qualificationAudio-typing skills

Experience
Essential

• Experience of administrative and secretarial work in a busy environmentProficient in Microsoft Office applications, particularly Word, Outlook, and Excel

Desirable

• Previous experience working in the NHS or other healthcare, education or social care settingExperience managing clinic bookings and handling referralsExperience preparing meeting agendas and taking minutesAwareness or experience of continence-related services or terminology

Additional Criteria
Essential

• Excellent written communication skillsAbility to work effectively as part of a team and with minimal supervisionUnderstanding of confidentiality, data protection and safeguarding proceduresFlexible approach to supporting multiple teams or servicesAccess to transport and appropriate business insurance (for occasional travel across Somerset)

Desirable

• Familiarity with electronic patient record systems

Person Specification
Qualifications
Essential

• Typing/word processing qualification (e.g., RSA II or equivalent)Level 2 qualifications in English and Maths (or equivalent)

Desirable

• ECDL or similar IT qualificationAudio-typing skills

Experience
Essential

• Experience of administrative and secretarial work in a busy environmentProficient in Microsoft Office applications, particularly Word, Outlook, and Excel

Desirable

• Previous experience working in the NHS or other healthcare, education or social care settingExperience managing clinic bookings and handling referralsExperience preparing meeting agendas and taking minutesAwareness or experience of continence-related services or terminology

Additional Criteria
Essential

• Excellent written communication skillsAbility to work effectively as part of a team and with minimal supervisionUnderstanding of confidentiality, data protection and safeguarding proceduresFlexible approach to supporting multiple teams or servicesAccess to transport and appropriate business insurance (for occasional travel across Somerset)

Desirable

• Familiarity with electronic patient record systems