Job Description

PALS (the Patient Advice and Liaison Service) offers support, information and assistance to patients, relatives and visitors. As a PALS support officer, you will not only be helping individuals. You will also play a crucial role in delivering our MyChart helpdesk. MyChart is part of our Epic electronic patient record system, and enables patients to access their clinical information.



1. To deliver a user-friendly, accessible and effective MyChart Helpdesk function



2. To support the delivery of the Patient Advice and Liaison Service, including helpdesk



3. To support the delivery of the interpreting contract



The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.



We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.



King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.



For details and main responsibilities please refer to the appended job descriptions and patient specification