Job Description

Paralegal - Clinical Support Team

Location:

Manchester

Salary:

Competitive

Contract Type:

Permanent

Position Type:

Full Time

Closing Date:

{Expiry Date}

Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services.

We are currently recruiting for a Paralegal to join our Clinical Support team in Manchester, You will be supporting fee earners in the setting up of files and retaining of customers, ensuring a pro-active and high level of client care and compliance with the National Practice Standards.



Assisting other team members with document reviews & medical records review. Assisting with the vetting of new claims enquiries and liaising with potential customers in this regard.



From time to time, supporting customers undertaking healthcare complaints. Support the onboarding team as necessary to ensure a smooth customer intake process.

Responsibilities

Under supervision manage client matters according to NPS and ensure a high level of client care.
Provide legal and administrative support to fee earner(s) on their client matters.
Speaking to clients concerning preliminary enquiries and investigation of their matters
In collaboration with fee earners and Managers, setting up funding/retainer packs for clients and undertaking/completing risk assessment in new matters
Reviewing healthcare complaints & other documents to support the new case intake decision makers.
Providing administrative support to litigation nurse & midwife.

About you

Knowledge and understanding of basic legal concepts learnt from legal education such as undergraduate law, LLM, LPC, GDL or ILEX study; or equivalent work experience; or successful completion of the Paralegal Apprenticeship scheme
Understanding of clinical negligence law and practice.
Experience within clinical negligence / Medical experience team desirable
Proficient in the use of Microsoft Office suite and relevant practice and business IT systems, particularly Partner
Excellent oral and written communication skills and the ability to think logically and analytically
Ability to work under pressure and prioritise work from various stakeholders
Proactive & aware of the need to deal quickly with new enquiries to avoid loss of potential clients to competitors.

What we offer in return:

We offer a flexible

hybrid

working environment, alongside a competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, private medical insurance, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award- winning law firm.



Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.



At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we're building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company's future.