Job Description

Northwich


Litigation

Calling all Law Graduates!

Are you a law graduate looking to take your first step into a legal career?


We are offering a unique opportunity to join our Civil Litigation team in a varied and hands-on support role.


This is an office based role from our Head Office in Northwich, Cheshire.


This is an ideal role for someone who is pro-active and eager to gain valuable experience in a legal setting while supporting the work of fee earners. You will be exposed to the inner workings of civil litigation matters, providing a solid foundation for future progression within the legal profession.


Responsibilities

Administration / Secretarial work

To provide general administrative support to colleagues where directed by line manager To prepare correspondence and documents as directed by line manager by audio typing and copy work To organise post and ensure this is signed by line manager (or as otherwise directed) and ready to be dispatched at the end of each day To manage the electronic diaries of fee earners as directed by line manager To manage incoming post and filing (hard copy and electronically) as directed by line manager To manage files so that the documents are readily accessible To ensure that confidential information is not passed on to third parties without permission from line manager To ensure that the relevant case management systems used are updated promptly and accurately. To handle information in a manner consistent with the firm's policies relating to data protection and information security To ensure that client files, both paper and electronic, are organised and stored correctly and securely

Customer Service Focus

To communicate with clients and potential clients in a positive, professional and friendly manner To project a positive and professional image, including personal presentation To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely

Handing inbound telephone calls

To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate To co-ordinate a high volume of calls during peak periods, prioritising
work and situations

Information management

To take messages where necessary and direct these to an appropriate member of staff in a timely manner To pass on messages to clients and third parties where appropriate To provide accurate information to clients and third parties To respect the sensitive and confidential information disclosed by clients

Staff awareness

To maintain good working relationships with colleagues To provide cover for colleagues where appropriate (including colleagues from different teams/office locations) To ensure the proper handover of work to colleagues covering you during periods of leave/absence Experience


Customer service focus Information management Organised with good time management Attention to detail and accuracy Skilled in the use of IT Ability to follow instructions Self-motivation Good use of initiative Ability to work to deadlines and under pressure Verbal and written communication Problem solving skills Ability to handle complex information Ability to communicate with all kinds of clients Respect for confidential information Benefits include:

Additional Annual Leave

Entitlement to participate in the firm's cash healthcare scheme

Staff incentive scheme

Entitlement to join the company pension scheme

How to apply

By email

Please email your CV, application form and separable monitoring form to careers@poolealcock.co.uk .

By post

Please send your CV, application form and separable monitoring form to Mrs Diane Powell, HR Manager, Poole Alcock LLP, The Dowery, 22 Barker Street, Nantwich, Cheshire, CW5 5TE.