Job Description

We are looking for an enthusiastic Patient Support Adviser to join our front of house team at Queensway Dental Clinic in Billingham.

The ideal candidate will have exceptional customer service skills and be able to deliver confident communications to patients and colleagues. The role mainly involves answering calls from patients and dealing with enquiries on the phone.

Responsibilities include:

Providing 5-star customer service for all patients

Ensuring the patient journey is always followed

Welcoming patients to the practice and ensuring a comfortable and relaxed environment is maintained

Assisting patients with booking appointments and making payments

Talking to patients about dental and skin treatments and preparing information packs

Assist with finance applications

- Answering calls in the patient support hub

Essential Experience:

Excellent spoken and written communication skills

Experience of working in a fast-paced, customer focused environment

Proficient computer skills in outlook, word and excel

Beneficial Experience/ Qualifications:

Experience in a receptionist or call centre role

Experience of using patient relationship management (CRM) system

Personal attributes:

Caring and considerate manner

Team player

Pro-active approach

Professional attitude

-Excellent communication skills

Proud ambassador of the Queensway brand

Job Type: Full-time

Pay: 26,665.00-28,200.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking
Work Location: In person