Job Description

PLEASE VISIT WWW.DOVER.GOV.UK/JOBS TO APPLY DIRECTLY ON OUR WEBSITE. INDEED APPLICATIONS WILL NOT BE CONSIDERED

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.

The Role and Responsibilities

We are looking for a Parking Administration Officer to ensure that parking administration is undertaken accurately and effectively in line with current legislation and that, where relevant, non-payment of charges are pursued appropriately.

In addition to this, provide support to the operational parking team activity.

As a Parking Administration Officer, you will be responsible for:

Delivering administrative assistance to departmental managers, colleagues, and other departments as required. Maintaining accurate records and ensure timely communication across teams. Responsible for checking Penalty Charge Notices are correct before they process to the next stage, to avoid Penalty Charge Notices being sent to DVLA. This would have a financial impact on the service. Responsible for deciding whether to pursue unpaid notices, any decisions have an organisational impact on a financial level. Recording income from RingGo and waybills; ensure accurate reconciliation. Processing invoices (e.g., English Heritage) and liaise with Finance for payment confirmation. Maintaining accurate financial records in 3Sixty and Permit Smarti systems. Answering incoming appeals, in line with current legislation. Answering incoming departmental emails, and/or pass them to responsible person. Helping administer the PermitSmarti function within the department; checking customer's eligibility and approving their applications daily. Supporting Finance by processing instalment payments, bailiff income, ad hoc permit payments, and Adelante transactions. Triaging incoming disabled bay applications, emailing/writing to applicants requesting further information. Highlighting any discrepancies in information to Parking Operations Assistant. Maintaining records. Any other reasonable duties that may be required from time to time.

Who Are We Looking For

We are looking for someone who has:

Excellent communication and customer service skills. Ability to remain calm and professional in challenging situations. Good level of IT skills (Microsoft/Excel). Previous experience in parking admin would be an advantage.

What Can We Offer

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:

Benenden Healthcare Membership and access to an Employee Assistance Programme. An Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension. A generous annual leave provision. A discount scheme including reduced membership rates at the local leisure centre. On-site parking. Cycle2Work scheme (eligibility criteria applies) Generous Salary Sacrifice Car Scheme (eligibility criteria applies)

The quality of your application will be considered as part of the recruitment process.

What Next?

If you would like to have an informal discussion with the recruiting manager, please contact Sue Young, Parking Support Manager at parking@dover.gov.uk

Interviews to be held on 1 December 2025.

Please note this advert will close once sufficient applications have been received which may be before the closing date.

For an alternative format, or to apply using a different method, please contact us.

Job Types: Full-time, Permanent

Pay: From 24,090.00 per year

Benefits:

Bereavement leave Company pension Enhanced maternity leave Flexitime On-site parking Sick pay Store discount
Work Location: In person