Job Description

JOB Description

Title

: Parking Permit Officer

Report to Post

: Parking Team Leader

Grade

: Grade E

Key Aspects of the Role

1. Purpose: Provide high-quality, responsive Parking Permits Service meeting community needs and complying with statutory requirements and Council policies.

2. Main Responsibilities: Process permit applications, provide specialist advice, investigate complex cases, maintain fraud awareness, contribute to service development.

3. Key Tasks: Handle applications via post/web, advise Members/customers, deal with irate/distressed customers, manage payments, conduct audits.

Requirements

- Essential: Experience in complex rule-based admin (desirable), excellent communication skills, ability to work independently/in a team, align with TOWER Values (Together, Open, Willing, Excellent, Respect).

- TOWER Values: Embed behaviours like teamwork, openness, innovation, excellence, respect for communities.

- Additional: Willingness to work outside contracted hours if required.

Skills & Behaviours

- Excellent IT, written, verbal communication skills.

- Analytical/problem-solving skills.

- Ability to handle diverse, challenging customer interactions.

- Awareness of equal opportunities in a diverse London community.

Other Conditions

- DBS Basic check not required.

- Post isn't politically restricted.

- Adherence to Council policies, Code of Conduct.

How to Apply

Click 'Apply Now'
OR send your CV to: nazira.sony@centurionstaunch.co.uk

Privacy Assurance

All applications are managed under GDPR and Data Protection legislation. Personal information will be used for recruitment only and not shared without consent.

Reference ID: RQ1603451

Job Types: Full-time, Temporary, Fixed term contract

Documents Requited:

1. Updated CV

2. Photo ID

3. Right To Work (Provide your Share code)

4. 2 yrs Reference

Job Types: Full-time, Fixed term contract

Pay: 18.24 per hour

Expected hours: 35 per week