Job Description

Work base:

Town Hall Llandudno or Coed Pella Colwyn Bay


We're on the lookout for a friendly, organised person to join our Parking Services Team. You will be helping us manage parking across the County by dealing with penalty charge notices, appeals, permits and general enquiries.


You'll need good attention to detail and the confidence to make fair decisions. Don't worry if you haven't worked in parking before, full training will be given.

You will be:

Reviewing and processing parking appeals and penalty charge notices Communicating clearly with customers in writing and by phone

What we are looking for:

Strong communication and problem-solving skills Some who can stay calm under pressure and handle sensitive situations professionally Good attention to detail and confidence with IT systems

Why apply?

26 days holiday + bank holidays Generous pension Discounted Ffit Conwy membership

Manager details for informal discussion:

Arwel Jones, Rheolwr Parcio


( Arwel.g.jones@conwy.gov.uk / 01492 576517 )

Welsh Language Skills:

The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.


Conwy is committed to safeguarding. Qualifications and references will be verified.


Click here to discover the benefits of joining Team Conwy.


Learn more about our recruitment process by visiting our Recruitment Process Page


We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.


We welcome and encourage applicants from all backgrounds and experiences.


We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).


We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.


Mae'r ffurflen hon ar gael yn Gymraeg hefyd.