Job Description

Senior Parking and Traffic Services Officer

Location

Trafford Town Hall Stretford / One Trafford Depot (Wythenshawe) and site visits required to various locations across Trafford.

Salary range

Band 6, 34,434 - 36,363 pa

Contract Type

Permanent

Working Pattern

Full time,36.25 per week

The role is agile and includes working from the Trafford Town Hall, The One Trafford Depot (Wythenshawe) and will involve visits to locations across Trafford.



Flexibility will be required to work outside of regular office hours, including evenings, weekends for occasions such as reviewing enforcement at events and attending Council meetings. Out-of-hour working is always planned so you will have plenty of notice.

Application deadline

4 September 2025

Interview date

mid-September (TBC)

Interview type

In person panel interview

About the Role

We currently have an exciting opportunity to play a key role within our Parking Services Team. Reporting to the Parking and Traffic Manager, you will provide daily oversight and supervision for the team. Working collaboratively with the wider Highways, Transport and Environment Directorate, you will play a key role in our frontline service undertaking enforcement monitoring duties and managing customer, stakeholder contact and appeals.



A typical day would include supporting the Parking and Traffic Manager and working closely with our other Senior Parking Services Officer to ensure the delivery of parking services, by providing thorough, accurate and timely administration of adjudication, Court and bailiff process and queries within the Traffic and Parking Service.


You will act as a troubleshooter, providing officers with an escalation point, undertaking reviewing parking-related case work. Reviewing and approving customer and stakeholder correspondence will also be a focus, whilst ensuring our media channels and application processes for online appeals and permits are up to date and maintained.

About you

You will have excellent customer service and communication skills and be able to engage with internal departments, private businesses and customers. You'll also be able to demonstrate oversight and supervision of staff and caseloads.





Having proven experience of operating at a supervisory level and within a customer focussed environment (ideally within parking enforcement), you will be able to build upon existing practice, whilst identifying areas to help the department continually improve. You would also be providing support to manage car park assets and equipment, undertake periodic financial monitoring and provide input into mass participation event enforcement planning.



Ideally you would have knowledge of statutory Civil Parking Enforcement functions (under the Traffic Management Act, 2006) and experience of administering the processes associated with Traffic and Parking Services.


Your style and approach will reflect our EPIC values: a commitment to continual learning and improvement for effective outcomes; valuing and respecting others' contributions; taking ownership of your actions and learning from mistakes when they occur; and enjoying personal responsibility to resolve issues and adapt your approach to make a difference.

About us

Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential.

Our vision: Trafford where all our residents, businesses and communities thrive.

Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.

Additional Information

You will have flexibility in terms of hybrid working at home and in the office.


You will be required to drive in this role.

Contact Details

For further information on the role please contact the following officers and we can arrange a discussion, or provide further detail on the opportunities the role offers:



Nicola.Henry@trafford.gov.uk





James.Lomax@trafford.gov.uk

About the benefits

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.





To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs) https://www.greater.jobs/content/13073/why-join-team-trafford-rewards-and-benefits-1-

OTHER RELEVANT INFORMATION

Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com



For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk).

Please note we are not a licensed sponsor

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