Job Description

Location

: Uxbridge (occasional travel to other branches required)

Hours

: Full-time,

9:30am to 3:00pm (Timming includes 30 minutes break)

Salary

:

15,000

, based on experience and skills + Benefits (including pension, bonuses/commissions)

About Us:

At TaxAssist Accountants, we are proud to be part of the UK's largest network of accountants specialising in delivering tailored accounting, tax, and advisory services to small business owners, self-employed professionals, and personal taxpayers. With over 400 branches nationwide, we operate from welcoming, visible shopfronts, offering a friendly, approachable service to our clients. We are one of the

Top 25 Accountants in the UK

with a reputation for quality, reliability, and professionalism.

Our Twickenham branch, as part of this dynamic network, is committed to helping clients thrive in a complex financial world. We are looking for a motivated and detail-oriented Administrative Assistant to join our team and help us continue our mission of exceptional client service.

What Sets Us Apart:

We are part of the UK's largest network of accountants, providing personalised services that combine both expertise and approachability. Our team works from visible, accessible shopfronts, making accounting services easier and more transparent for clients. TaxAssist Accountants is known for innovative use of technology and modern practices, staying ahead in a fast-changing financial landscape. We offer a supportive environment, continuous professional development, and opportunities for career advancement.

Key Responsibilities:

Client Interaction & Customer Service

: Answer and manage incoming telephone calls and enquiries in a timely, courteous, and efficient manner. Build rapport with clients to provide outstanding customer service and ensure client satisfaction.

Client Communication

: Liaise and communicate effectively in both written and verbal forms between clients, visitors, and staff, ensuring clear and effective responses.

Appointments & Database Management

: Schedule and accurately record client appointments, managing and updating client data using database applications.

Filing & Documentation

: Set up, maintain, and organise filing systems, scan and record client documents, and send out reminders as needed.

Work Progress Tracking

: Keep track of work received, liaising with colleagues to ensure timely completion and updates on work in progress.

Invoicing & Financial Management

: Manage account receivables, issue invoices, and create client statements. Assist with debtor management to ensure financial efficiency.

Project Delivery

: Assist with the delivery of internal or client-facing projects as needed.

Office Management

: Assist with managing and maintaining the day-to-day operations of the branch, including managing supplies, equipment, and documentation.

Sales & Marketing Support

: Assist with sales and marketing analysis to support branch growth and client outreach.

Onboarding New Clients

: Manage and oversee the onboarding process for new clients, ensuring all paperwork and documentation is completed efficiently and accurately.

Key Skills and Experience:

Required Key Skills and Experience

: A minimum of 2 years' experience in an administrative or front desk (reception) role. Experience using database applications and Microsoft Office suite (Word, Excel, Outlook). Strong verbal and written communication skills with a professional and approachable manner. Ability to build and maintain strong relationships with clients through effective rapport building. Excellent organisational skills, with the ability to manage multiple tasks and deadlines simultaneously. Attention to detail and a proactive approach to problem-solving. Ability to work in a deadline driven fast pace working environment

Desired Key Skills and Experience (but not essential)

: Experience in an accountancy firm. Experience in managing accounts receivable. Experience in data analysis. Knowledge of accounting software such as QuickBooks. A valid UK driving licence.

Please Note:

This is

NOT an accounting role

. If you are seeking an accounting position, this role will not be suitable for you.

What We Offer:

A competitive salary in the range of

15000

, based on experience and skills. Full

training

for the job will be provided. A supportive and collaborative work environment within a growing, highly respected company. Opportunities for professional development and career progression.

Company pension

and

bonuses/commissions

.

On-site parking

at our Twickenham branch. The opportunity to be part of one of the

Top 25 Accountants in the UK

and contribute to the continued success of a reputable and innovative accounting firm.

Additional Information:

During peak periods (such as December and January), extra hours, including evenings and weekends, may be required to meet critical deadlines. Travel to our Uxbridge and Hounslow branches may occasionally be necessary.
Job Type: Full-time

Pay: 15,000.00 per year

Benefits:

Company pension On-site parking
Application question(s):

Do you have excellent English speaking and writing skills (required)?
Experience:

Administrative or Reception (front desk): 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person