Job Description

ADS are a successful business providing plumbing, heating, and electrical support to a variety of commercial and domestic clients throughout the Northwest. We are currently extending our business to cover the whole of the UK. We are highly rated by our clients and have a growing team of friendly and professional engineers and office staff.

We are looking for an Office Administrator who can support our office manger. The ideal candidate will have previous scheduling and administration experience, and will take satisfaction from providing a first-class customer experience. It is a must for the candidate to have excellent communication and organisational skills and be familiar with workflow management systems.

As a small business, who believes in teamwork, we are committed to looking after the well being and professional development of our employees. We offer a 24/7 Employer Assist Programme for all employees and their relatives.

Main Duties/Responsibilities

Scheduling of daily engineer appointments. Distribution of engineer workload using office software systems. Liaising with customers to create/maintain excellent working relationships. Answer incoming calls, dealing with customer inquiries and respond in an appropriately in a timely manner.. Keep customers updated throughout the day on any delays or changes that may arise. Dispatch reactive calls and update senior managers. Support all departments within the business ensuring productivity, efficiency and the smooth running of daily procedures. Use and update office software packages and maintain office records, spreadsheets and databases. Work with senior managers to maintain SLA's.

Skills Required

Good IT skills and knowledge of work flow software. Ability to use Excel confidently is essential. Excellent communication skills. Excellent attention to detail and ability to work under pressure. Excellent organisation skills. Investigative and methodical approach.

Benefits

Successful, supportive and professional company. Enhanced holiday entitlement (25 days plus bank holidays). Can accommodate flexible working (37.5 hrs per week). Chance to progress within the company. On going training will be provided. Employer assist programme. Company uniform.
Job Type: Part-time

Pay: 15,873.00-18,200.00 per year

Expected hours: 25 per week

Benefits:

Additional leave Canteen Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Bamber Bridge, Lancashire: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (preferred)
Experience:

Customer service: 3 years (required) Administrative experience: 3 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 28/05/2024