Job Description

We currently have a fantastic opportunity to join our Operational Repairs and Maintenance Team as a part-time Customer Service Advisor and you might be exactly who we're looking for!

The role - Ref: 25/088

Customer Service Advisor - Part Time

Scale 2/3: (24,796 - 25,989 pro-rata, per annum)

Permanent

18.5 hours per week (Monday, Tuesday and Wednesday AM)

Customer Service Advisors are the first point of contact for all enquiries, by various mediums from members of the public, BCH tenants and Health and Social Care professionals, providing advice and support on a range of enquiries relating to repairs, disrepair and adaptation work to all tenures of properties of some of the most vulnerable residents within Blackpool.

The role requires an excellent standard of customer service along with a pro-active and positive attitude, to achieve outcomes that are right first time for our customers. Through making unprompted extra efforts to satisfy customer needs, avoiding customer complaints, taking ownership of enquiries and proactively feeding back information to customers in a timely manner.

The ideal candidate will have excellent customer service skills, accomplished communication and listening skills and display an efficient, effective, professional and sympathetic manner when dealing with customers and treating all enquiries in a fair, sensitive and confidential manner.

The role is based within a small team of Advisors located within the wider Repairs Team and it also provides day to day administrative support across the Operations Services and Customer Service teams, which will include recording customer complaints and resolving stage 1 complaints.

Applicants should be competent in the use of IT systems, including Microsoft applications, as all repair requests with descriptions are recorded on the Housing Management System.

You should possess demonstrable organisational and time management skills and be able to prioritise your own workload, whilst positively supporting other members of the team and service.

You should possess a minimum of 3 GCSEs (or equivalent) to include Math's and English at grade C/4 or above and have a flexible approach to working arrangements to meet service demands. The post holder must have experience of working in a customer service environment, with experience of working in a call centre being desirable.

BCH is a great place to work

Every member of staff comes to work here with one vision in mind, "Inspiring People to Build Sustainable Communities" and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

P

ositivity

R

espect and Compassion

I

ntegrity

D

ynamism

E

nergy

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people's lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

Competitive rates of pay

26 days paid annual leave per annum, in addition to 8 bank holidays

Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

24/7 Employee Assistance Programme and access to counselling services

Enhanced maternity, paternity and adoption pay schemes

A wide variety of training and learning and development opportunities

Staff Suggestion Scheme

Free annual flu vaccinations and Occupational Health Support

How to apply

This is a great time to join an ambitious, thriving and expanding organisation. If you like what you've read and think you've got what it takes to join our team then take action - apply now!

For further information about this position please email Kayley Potter, Planning and Customer Service Manager, at kayley.potter@bch.co.uk

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.

Please ensure your application clearly demonstrates your suitability for this position.

Closing date for applications: Monday 22nd September 2025 at 12 Midnight

*

Interview date: Monday 6th October 2025

BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.*

Job Type: Part-time

Pay: 24,796.00-25,989.00 per year

Expected hours: 18.5 per week

Benefits:

Cycle to work scheme Flexitime
Education:

GCSE or equivalent (preferred)
Experience:

Administrative: 1 year (required)
Work Location: In person

Application deadline: 22/09/2025
Reference ID: 25/088