Job Description

Are you someone who works with honesty and integrity? Do you have a desire to provide a high level of customer service even during the most emotive conversations?


We are looking for part time Customer Service Advisors to join our team working in a fast paced environment, answering incoming calls to the MOJ and HMPPS Switchboard. This hybrid switchboard takes calls from government run prisons across England and Wales. No experience is required for this role as thorough training is provided. However, we are looking for individuals who are emotionally resilient and compassionate.


This is a 12 month fixed term contract, working on a part time basis, 16 hours per week. Your working hours will consist of one weekday evening 3pm-8pm and Saturday and Sunday 5.5hours rotation. The weekend shift rotation is between 7am-5pm and weekend shifts are remote. There is also the possibility to work 2 x 8 hour shifts on Saturday and Sunday.


When working from home we expect the same level of professionalism as when you are in the office, free from distractions and always ready to take your next call.

What you'll be doing:

Answering all incoming calls. Using the internal system to provide an accurate and timely response, or escalating queries where applicable. Being customer focused at all times ensuring that excellent customer service is provided on all calls. Being a part of process and service improvements whether through suggestion or implementation. Working as part of a strong team, delivering results during peak times where calls are peaking. Being proactive in resolving queries both accurately and quickly.

What you'll bring:

Great conversational skills. Computer skills. Emotional resilience. Professional telephone manner. Great listening skills.

It would be great if you had:

Contact centre experience.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type:

Part-time 16 hours per week including weekends, 12 month Fixed Term Contract

Location:

Newport

Security Clearance Level:

BPSS

Internal Recruiter:

Chloe

Salary:

24,636

Benefits:

25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over 750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.