Job Description

Job Overview

Tayview Medical Practice is a large, friendly, forward thinking practice which provides services from two practices based within Newport and Tayport (Fife). We are a training practice for undergraduate students and are affiliated with both The University of Dundee and St. Andrews University. Our main focus is to provide excellent patient care to our patient population.

We are seeking a dedicated and organised Medical Receptionist to join our healthcare team. The ideal candidate will be responsible for managing the front desk operations, providing excellent customer service to patients, and ensuring the smooth running of administrative tasks within the medical facility. This role is crucial in creating a welcoming environment for patients and supporting the healthcare professionals in delivering quality care.

This position is based on 20 hours per week, working Monday to Friday involving a mixed shift pattern. The mixed shift pattern being 0800-1800hrs, 0800-1300hrs or 1300-1800hrs.

Duties

Greet patients and visitors warmly, ensuring a positive first impression of the practice. Manage appointment scheduling, including booking, rescheduling, and confirming patient appointments. Handle incoming calls and respond to patient inquiries with professionalism and accuracy. Maintain patient records and ensure all documentation is up-to-date and compliant with privacy regulations. Process patient registrations and collect necessary information efficiently. Ensure the reception area is tidy, organised, and stocked with necessary materials. Collaborate with medical staff to facilitate smooth patient flow throughout the practice.

Skills and Experience

Proven experience in an administrative or office role, preferably within a healthcare setting. Strong organisational skills with an ability to manage multiple tasks effectively. Excellent communication skills, both verbal and written, with a focus on customer service. Proficient in using office equipment and software applications relevant to medical reception duties. Ability to maintain confidentiality and handle sensitive information responsibly. A proactive attitude towards problem-solving and a willingness to learn new processes.
If you are passionate about providing exceptional support in a medical environment and possess the necessary skills, we encourage you to apply for this rewarding position as a Medical Receptionist.

Please note: If you have not been contacted within 2 weeks of the closing date, your application was unsuccessful.

Job Types: Part-time, Permanent

Pay: 13.16 per hour

Benefits:

Company pension On-site parking
Work Location: In person

Application deadline: 13/12/2025