Job Description

Job description

Ridgway Cars is a rapidly expanding used car dealership in Romsey. Known for our customer-first approach and supportive work environment, we have built a strong reputation as a trusted name in the local automotive industry. As we continue to grow, we are looking for a Part Time

Customer Service Administrator

to join our team and help maintain our high service standards.

The Role

This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent customer service. You will be the first point of contact for customers, assisting with inquiries related to vehicle maintenance, parts ordering, and aftercare services. Your organisational skills will ensure smooth administrative operations across multiple departments.

Key Responsibilities

Customer Communication:

Handle incoming calls and emails, providing timely and professional support for customer inquiries related to aftercare, parts, and maintenance.

Record Management:

Maintain accurate and up-to-date records of parts orders, customer communications, and aftercare cases.

Problem Resolution:

Assist with customer issues, ensuring prompt resolutions and high satisfaction levels.

Administrative Support:

Manage data entry, task coordination, and documentation related to customer service, parts, and aftercare.

What We're Looking For

Strong Organisational Skills:

Ability to manage multiple tasks effectively.

Excellent Communication:

Confident in handling customer interactions via phone and email.

Attention to Detail:

Ensuring accuracy in data entry and order tracking.

Customer-Focused Attitude:

A passion for delivering top-tier service.

Problem-Solving Ability:

Able to think on your feet and find solutions efficiently.

Experience & Requirements

Previous experience in

customer service or administrative roles

is preferred but not essential. Experience in

automotive parts, warranty, or aftercare services

is a bonus but not required. Proficiency in basic IT systems and a willingness to learn new processes.

What We Offer

A friendly, supportive, and growing team. Competitive salary with opportunities for growth.
Job Type: Part Time

Schedule:

Monday & Tuesday 9-5
Job Type: Part-time

Pay: 12.21 per hour

Benefits:

Company events Company pension Employee discount
Work Location: In person

Job Type: Part-time

Pay: 12.21-13.00 per hour

Expected hours: 16 per week

Benefits:

Company pension Employee discount Referral programme
Schedule:

Monday to Friday
Ability to commute/relocate:

Romsey SO51 0EZ: reliably commute or plan to relocate before starting work (preferred)
Language:

English (preferred)
Work Location: In person

Reference ID: Part Time office Administrator