JOB DESCRIPTION
Location: Oxford
Salary: Competitive
Hours: 4 Days
To support the daily operations of the shopfloor. Responsible for overseeing a team and providing the highest level of customer service.
KEY RESPONSIBILITIES
To work with Manager to achieve shopfloor standards including windows and exterior shopfront.
Effectively merchandise the shopfloor- Considering both Visual and Allocation needs.
To ensure tills are Cashed up properly and any discrepancies investigated and resolved.
Ensuring branch H+S standards are adhered to.
Ensuring stock checks are completed to a high level of accuracy.
To cover branch supervisors/ managers duties in their absence as needed.
Key Holding and Out of hours Alarm contact.
Attend Selling/Display events as needed.
STAFF MANAGEMENT
To train and develop the shopfloor team
To highlight underperformance to BM/ABM and support employee with action plan
To support the teams wellbeing needs and requirements
Produce and communicate daily floor rota, including lunches, daily tasks via team briefing..
CUSTOMER SERVICE
Role model of excellent customer service.
Being an escalation point for customer complaint.
To oversee appointments at peak, ensuring maximum number of appointment and walk in customers are served when needed.
Overseeing of custom order placements on the shopfloor.
KNOWLEDGE AND SKILLS
Knowledge of Microsoft Office, Netsuite
3 years management/supervisor experience
HOW TO APPLY
Name: Deon Welsh
Email: deonwelsh@stevensons.co.uk
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