Job Description

Job Summary

We are seeking a friendly and

professional Weekend Receptionist

to join our team. This role is essential in providing exceptional customer service and administrative support during the weekends. The ideal candidate will possess strong organisational skills and be proficient in various office software, ensuring smooth operations and a welcoming environment for our clients.

Responsibilities

Manor House is a luxury hotel, restaurant, wedding venue and event space in the Yorkshire village of Lindley. This is a modern, exciting hotel, with a stand out design and team.

We're looking for exceptional people who are committed to delivering a memorable guest experience like no other & have a natural willing to go above & beyond!

We are looking for a confident, committed positive individual who has a passion for delivering great service, someone who has the ability to think on their feet, and & thrive in a fast-paced environment.

Located at the hotels Front desk, you will be the face of the hotel & first point of contact for many of our guests.

There are great opportunities for the right motivated candidate to develop and progress within the business.

Must be computer literate & confident in using Outlook, Microsoft Suite & possess excellent interpersonal skills & telephone etiquette.

Experience within a similar role or a customer facing environment is essential, with further on-site learning and training provided.

Duties Involved: (please note this is a growing business so duties will grow to adapt to this)

Strong ability to multi task, prioritise & manage ever changing daily workload.

Daily management of both incoming, outgoing calls & inbox.

Responsible for the management of all reservations across hotel, Afternoon Tea service, restaurant, internal events, & ensuring all departments are updated with required information.

Full personalised guest check in procedure, rooming & providing assistance where required.

Extensive Knowledge of all hotels services & offerings eg; opening times, what's on, facilities.

Have a keen eye for detail & ability to retain key information.

Complete all daily checks to ensure standards are consistently met.

Ensure high standards of personal appearance & hygiene at all times.

This is a PART TIME position - weekends & 1 weekday or evening.

Benefits;

- Birthday recognition
- Winter staff event
- Tips
- Complimentary staff meals
- Free parking

Job Types: Part-time, Permanent

Pay: 12.70 per hour

Job Type: Part-time

Pay: 12.70 per hour

Expected hours: 24 per week

Additional pay:

Tips
Benefits:

Company events Free parking On-site parking
Schedule:

Day shift Every weekend Night shift Weekend availability
Language:

English (preferred)
Work Location: In person