Job Description

Cardiff
Permanent, 37.5 hours pw
28,000

Who we are and what we do

-----------------------------


Compare My Move is a comparison and lead generation service helping UK movers compare and connect with trusted moving industry professionals for over 10 years.


We offer a variety of services for users to compare with many more on the way and our mission is to become the home of moving home. We're building the best network of verified partners from trusted professionals all over the UK, whilst saving home movers time and money on moving services and becoming a recognisable brand within our industry and beyond.


We are proud of the success we've had to date and are now looking to take the business to the next level. To help us meet our mission goals we are on the hunt for the best people in their fields. There's never been a better time to jump on board to help us get there and share in the rewards.

About the role

------------------

Compare My Move

, is revolutionising the home-moving experience. From removals and surveys to mortgages and probate, we've connected over 1.5 million movers in the UK with trusted professionals during life's most stressful moments. Our mission? To make moving simple, smooth, and stress-free. We're doing it all from our light and spacious HQ in Cardiff, where, as a

Partner Support Executive

, you'll be the person our trusted partners count on to keep things running smoothly, solve issues quickly and build lasting relationships.

THE IMPACT YOU'LL MAKE

You won't just be answering queries--you'll be

powering the engine

behind our partner network. You'll:

Handle calls and emails from our B2B partners with clarity and care Onboard new partners after handover from the New Business team Build long-term relationships with removals and property professionals Manage account activity using our in-house CRM Resolve issues fast and spot opportunities to improve how we work Collaborate with Sales, Customer Experience, and Ops teams to make sure every partner thrives

? A DAY IN THE LIFE

Start your day with a team huddle--sharing updates, wins and priorities. You check in on your partner queue, jump on a call with a removals company about a new setting on the partner app and work with Sales to finalise an onboarding. By mid-afternoon, you've resolved two partner issues, logged key CRM updates, and helped a new partner go live without a hitch. Inbox clear, tasks complete and partners happy.

The ideal candidate

-----------------------

WHAT WE'RE LOOKING FOR

1-2 years' experience in customer service, sales, B2B support or account management Confident communicator--especially by phone Proactive, calm, and solution-focused Comfortable juggling tasks, using digital tools and keeping organised A team player who thrives in a busy environment Committed to inclusion, growth, and great service

BONUS SKILLS

(BUT NOT DEAL-BREAKERS)

Experience in the home-moving, removals or property space CRM know-how (or a fast learner) Background in telemarketing or email support An eye for sustainable and efficient working practices

WHY YOU'LL LOVE WORKING HERE

No-core-hours freedom:

Work anytime between 6 AM and 8 PM

Office perks:

Breakout areas, pool table, open-plan kitchen and city-centre vibes

Free Onsite Facilities:

Shower facilities, changing/dressing rooms, fitness studio space and communal lounge with free coffee machine, syrups, and black or herbal tea selections

Enhance Maternity/Paternity Pay:

Ensuring you can put your focus where it should be

Bupa healthcare & dental:

Your health is our priority

Your Birthday

+ '

workiversary'

off, plus

2 weeks extra at Christmas - all

paid Monthly

takeaway Fridays

&

quarterly socials:

extra thanks from us to you

1,000 referral bonus

+ long-service rewards

Annual pay reviews

& bonuses--we reward great performance.

Free parking in city centre

(yes, even after work!)

All of these add up to approx. 7,000+ of extras, plus so much more!

INCLUSION STARTS HERE

We welcome applications from everyone--especially ethnic minorities, disabled and neurodivergent candidates, LGBTQ+ talent, and women in underrepresented roles.

Need adjustments during recruitment? Just ask--we'll make it work.

WHY CARDIFF? WHY NOW?

Cardiff blends capital-city energy with coastal calm. From our city centre office, you'll be minutes away from Cardiff Castle, bustling food markets, indie coffee shops and major transport hubs. After work, head to Cardiff Bay's waterside bars, immerse yourself in the city's thriving live music scene or catch a match at the Principality Stadium.


Prefer nature? You're under an hour from surfing at Rest Bay, hiking the Brecon Beacons, or exploring the scenic Welsh Jurassic coastline.


With a thriving tech and creative scene, shorter commutes and a lower cost of living, Cardiff gives you more life with your lifestyle. Whether you're local or relocating, it's a smart move.


Ready to support the partners behind better moves? Get in touch today!

Who you'll work with

------------------------

Stuart Burns

Head of Partner Support

Stu manages the Partner Support Team and is responsible for overseeing our partner network.

Nathan Burnell

Senior Partner Support Executive

Nathan uses his customer service background to great effect to help our partners get the most out of their accounts.

Tom Evans

Partner Support Executive

With experience in sales and account management, Tom assists our partners so they can make the most of their account and leads.

James Evans

Partner Support Executive

Bringing a wealth of experience in Account Management, James is on hand to support our partners with all account queries.

Jack Downey

Partner Support Executive

Jack is here to help our partners convert high, and be on hand to assist with any queries that arise.

Kieran Davies

Partner Support Executive

As a Partner Support Executive, Kieran assists partners in making the most of their leads.

You?

Partner Support Executive

Cardiff
Permanent, 37.5 hours pw
28,000

We want you to love where you work

--------------------------------------


With that in mind, here's what you'll get in return

Annual pay rises

everyone should get a payrise!

Bupa Private Healthcare

free private healthcare

Bupa Dental Plan

free private dental plan

Flexitime

no core hours & no weekends

Christmas closure

have 2 weeks off over Xmas on us

Birthday off

have your birthday off on us

Workiversary reward

extra day off to celebrate

Pension scheme

5% employer contribution

Free parking

on site or city centre parking

Employee of the month

bonus for winners

Takeaway Fridays

free food last Friday of month

Team socials

wind down out of work

Long term service benefits

extra annual leave

Maternity leave

full pay 3 months, half pay 3 months

Referral scheme

earn 1000 to help place a new role

Paid sick leave

paid sick leave based on service

Typical application process

-------------------------------

Before You Apply:

This is a fully onsite role--you'll need to be in the Cardiff office 5 days a week. You must also be legally entitled to work in the UK (we're unable to sponsor visas at this time). heck your CV and cover letter.

Apply:

Send your CV and a short cover letter answering: 1 - A proud moment supporting a partner or customer. 2 - Why this role stood out. 3 - That you're happy with a 5-day onsite setup. 4 - Your legal right to work in the UK

Quick Phone Chat:

We'll call you for a short, informal chat to hear how you connect and learn more about your experience.

In-Person Interview:

Meet our Head of Partner Support in Cardiff to go deeper into your experience, style and fit.

The Offer:

If we're aligned--we'll make an offer and walk you through the next steps.

Sounds good? Here's how you apply

-------------------------------------


If this all sounds like you then you are exactly who we are after. Send over your all-singing, all-dancing CV along with a cover letter outlining why you think you are perfect for this role and should join our fantastic team.


We will be reading all cover letters, so make sure you send one customised for this role. Tell us some things about yourself professionally, and personally, as well as sell us on yourself for this role.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.

It pays to have happier staff

---------------------------------


Compare My Move are a 'Real Living Wage' employer, meaning our lovely staff get paid a salary they deserve, based on actual living costs, such as the weekly shop or a surprise bill.


This is something that only 12,500 UK businesses do and is higher than the government's National Living Wage, so we're proud to support our employees.

We want you!

----------------


We have a commitment to equal opportunities and value the diversity of our staff and our partners. We're trying to build a diverse team and welcome applications from candidates not currently represented in our team. If you think you can bring something new to our team, please do not hesitate to get in touch, whether to apply or simply for a chat about the role. We'd love to hear from you.


Unfortunately, we can't accept applications from candidates needing an employment visa sponsor. This means we will only consider applications from those able to work without a visa sponsorship.