Job Description

Mealzo is looking for a reliable and customer-focused Customer Care Specialist to join our Glasgow team. This role involves supporting Mealzo partner restaurants and customers through calls, WhatsApp, and internal systems, while working closely with overseas teams to ensure smooth day-to-day operations.

Key Responsibilities

Answer inbound calls from customers and partner restaurants in a professional and friendly manner Respond to WhatsApp and ticketing system inquiries Resolve customer and partner issues or escalate to relevant teams when required Liaise daily with overseas support and operations teams to coordinate tasks and follow-ups Handle urgent situations and system downtime according to company procedures Support Partner Care and Marketing teams with basic inquiries Maintain accurate records and provide clear handovers at the end of each shift

Requirements

Previous call centre or customer service experience preferred Excellent communication skills Comfortable working with overseas teams and different time zones Ability to manage multiple calls and tasks efficiently Calm, professional approach in fast-paced or urgent situations

What We Offer

A supportive and collaborative working environment Opportunity to work with international teams Career development within a growing company Competitive hourly salary, increasing with experience as you grow Working pattern of Monday - Thursday 12-8pm, 32 hours minimum guaranteed. Private health package, both mental and physical with on demand GP access and mental health support. Desirable work life balance, with regular charity and team building events

Working at Top 100 technology company in Scotland which is awarded/certified in

Investors in young people Pride Partners Scottish Business Pledge award The Living Wage Employer scheme 1% For The Planet climate pledge Scottish Investment bank partners SME pledge climate pledge B Corp certified corporation Made in Scotland "Best new Product" Finalists Top 5 in "50 Best Glasgow based companies to invest in"
If you think you have what it takes, please do apply. We get back to all applicants. If you are successful, we will call you to arrange an interview from where you will go onto stage 2, where we will ask you to come in our headquarters.

Best of luck to all applicants.

Job Types: Full-time, Permanent

Pay: 12.36-13.00 per hour

Expected hours: 32 per week

Benefits:

Casual dress Company events Discounted or free food Employee discount Flexitime Free parking Health & wellbeing programme Transport links
Ability to commute/relocate:

Glasgow G69 6GA: reliably commute or plan to relocate before starting work (preferred)
Experience:

Call centre: 1 year (preferred)
Work Location: In person