We are seeking a dedicated and detail-oriented Parts Advisor or Parts Apprentice to join our team. The ideal candidate will play a crucial role in managing the parts inventory, assisting customers with their parts needs, and ensuring that all transactions are handled efficiently. This position requires excellent communication skills, organisational abilities, and a strong commitment to customer service.
Responsibilities
Assist customers in identifying and sourcing the correct parts for their needs.
Maintain accurate records of parts inventory and manage stock levels effectively.
Communicate clearly with customers via phone and in person, providing expert advice on parts availability and compatibility.
Utilise Excel for tracking inventory, sales data, and reporting purposes.
Ensure that all customer inquiries are handled promptly and professionally, demonstrating excellent phone etiquette.
Collaborate with other departments to ensure seamless operations and timely fulfilment of orders.
Stay updated on new products and industry trends to provide informed recommendations to customers.
Organise the parts department to maintain an efficient workflow and a tidy workspace.
Qualifications
Proven experience in a similar role within the automotive or related industry is preferred, but not essential as training provided.
Strong organisational skills with the ability to manage multiple tasks simultaneously.
Excellent communication skills; bilingual or multilingual capabilities are highly desirable.
Proficient in using Microsoft Excel for data management and reporting.
A customer-focused approach with a commitment to providing exceptional service.
Ability to work well under pressure in a fast-paced environment.
If you possess these skills and are eager to contribute to our team as a Parts Advisor, we encourage you to apply.
Job Types: Full-time, Permanent, Apprenticeship
Pay: 15,704.00-25,600.00 per year
Benefits:
Company pension
Cycle to work scheme
Employee discount
Schedule:
Flexitime
Work Location: In person
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