Job Description

We have a position here at Parts Plus Burnley for a Parts Telesales advisor. Experience is preferred and on going training will be provided. Parts Plus Burnley is part of a family run and operated group which have been in the motor industry for over 50 years. You will be working in a small team from the depot looking after existing customers and ensuring company targets are acheived.

Work Hours are:

Mon - Fri 8am to 5pm week 1 and 2

Mon - Fri 8am to 5.30pm week 3

Every 3rd Saturday morning 8am to 12.30pm

30 days annual holiday per year (22 plus 8 bank holidays)

29040 salary plus monthly bonus Ote 33840

Company Pension

The role of this position involves

Overview

We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing family. Reporting to the Telesales Manager, the Telesales Advisor is responsible for professionally representing the PartsPlus brand, building and maintaining strong and lasting relationships with new and existing Customers, whilst achieving sales growth. The role also carries the responsibility for being a brand champion, demonstrating and providing expert knowledge, advice and support, when engaging with Customers.

Selling

Achieve personal KPI's and revenue objectives with target Customers Accurately identify Parts to meet the Customer sales requirements Utilise all product promotions effectively to achieve specific goals agreed Identify and leverage potential sales opportunities within Customer base Maintain own product knowledge and awareness of competitor activities

Customer

Build strong working relationships with Customers through regular contact with them on the phone and via face to face visits Provide a high level of service to Customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to Customer on their credit status

Communication

Assist, liaise with and support the Centre team to ensure good working relationships and delivery of excellent Customer service Work with the Sales Manager and others to achieve sales growth and provide a joined up approach to sales

Systems and processes

Handle incoming calls and Customer enquiries within KPI's, using the approved greeting Ensure the proper and accurate use of all systems to search and order Parts Complete all required documentation accurately and promptly Deal with all credit card transactions in line with Guidelines in the Operations

In order to be successful for the Telephone Sales Executive position, you must:

Be a self-starter with a proven track record in building strong relationships and achieving sales growth in a B2B environment Be a confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment Have a passion for providing a great Customer service experience Be able to communicate effectively and build strong relationships with all key stakeholders Have the ability to relate well to others and work as part of a team Have excellent verbal and written communication skills with a professional telephone manner

Skills you will require:

A passion or interest in the Automotive industry The ability to provide an exceptional Customer service experience The drive to achieve individual and team based team based sales growth on a weekly & monthly basis Results orientated Excellent attention to detail and accurate record-keeping Be IT literate, preferably with a good working knowledge of MS Excel CDK/Kerridge experience desirable

Why join us?

A comprehensive induction Ongoing support and access to a number of resources to help you develop a successful and rewarding career Pension Scheme
If you would like to work for a family run business and feel you can offer the above please apply below.

Job Type: Full-time

Pay: 29,040.00-33,840.00 per year

Benefits:

Company pension Employee discount On-site parking
Ability to commute/relocate:

Burnley BB11 4AJ: reliably commute or plan to relocate before starting work (required)
Experience:

Parts advisor / telesales: 1 year (required)
Work Location: In person