Job Description

Job Overview

We are seeking a dedicated and customer-focused Parts Advisor to join our team. The successful candidate will be responsible for assisting customers with their parts needs, managing inventory, and providing excellent service to ensure customer satisfaction. This role offers an opportunity to utilise your mechanical knowledge and sales skills in a dynamic environment. The Parts Advisor will play a vital role in supporting our workshop and retail operations, ensuring smooth and efficient service delivery. Peugeot/Citroen experience an advantage but not essential.

Responsibilities

Greet customers promptly and professionally, offering expert advice on parts selection Assist customers in locating the correct parts for their vehicle or machinery, leveraging mechanical knowledge Upsell additional products or services to maximise sales opportunities Handle cash transactions accurately and process payments efficiently Maintain organised stock levels, ensuring parts are correctly labelled and stored Manage inventory records, including stock checks and reordering as necessary Provide exceptional customer service by addressing queries and resolving issues effectively Collaborate with workshop staff to ensure timely availability of parts for repairs and servicing Keep the parts department clean, tidy, and compliant with health and safety standards

Qualifications

Proven experience in a customer service role, preferably within automotive or mechanical sectors Mechanical knowledge or background is highly desirable Strong upselling skills with the ability to identify additional sales opportunities Excellent communication skills, both verbal and written Competent in cash handling procedures with attention to detail Organised with the ability to manage multiple tasks efficiently A proactive attitude with a focus on delivering outstanding customer experiences Previous experience using stock management systems is advantageous
This position offers a rewarding opportunity for individuals passionate about automotive parts and committed to delivering exceptional service. We welcome applications from candidates eager to develop their skills within a supportive team environment.

Job Types: Full-time, Permanent

Pay: Up to 38,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Ability to commute/relocate:

DENTON. M343RE: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person