Job Description

Frustrated by the daily grind? Sick of the Sunday blues? Why not apply for our varied and interesting Service Advisor role?

Atkinson Vos is an independent business specialising in Mercedes Benz Unimogs, parts & accessories with an international customer base. We've been established for over 40 years and offer great job security and a supportive environment.

Our workshop undertakes all kinds of jobs from routine maintenance through to complete restorations plus modifications and upgrades.

We're seeking a technically competent, approachable, and meticulous Service Advisor to join our team.

You'll be the welcoming face and trusted voice our customers turn to for vehicle servicing, repairs, and advice. You'll support our customers every step of the way, from booking in, through progress updates to collection and after sales.

Working closely with our experienced Workshop Controller, mechanics and Director you'll ensure that every customer has a great experience from start to finish.

A background in automotive, engineering or production planning would be a distinct advantage although we firmly believe in recruiting for attitude and training for skills so if you're great with customers and have an interest in vehicles or engineering we'd still like to hear from you.

Previous applicants need not re-apply.

What you'll be doing:

-First point of contact for all workshop customers.

-Explain our process and book in work.

-Arrange transport for collections and deliveries.

-Use your skills to upsell additional workshop services & parts to maximise profitability for the business.

-Provide customer estimates.

-Produce job cards.

-Keep customers informed about progress & costs.

-Work with our workshop team to ensure a smooth workflow.

-Order parts & book out stock for jobs as required.

-Collate information for invoicing & WIP.

-Monitor jobs against estimates and work with the team to resolve issues.

-Coordinate vehicle transport.

-Manage customer queries or issues in a professional manner.

-Ensure all Health & Safety, Environmental and Company policies and procedures are adhered to.

What we are looking for:

-Clear and confident communication with customers, suppliers and colleagues verbally and electronically.

-Good technical knowledge of vehicle systems.

-A flair for customer care.

-Ability to multitask

-Solid admin & IT skills (MS Office etc). Sage 50c experience is desirable.

-Full UK driving licence (HGV Class 2 would be a bonus).

-Automotive, engineering or technical experience or an aptitude for the same.

What we offer you:

Working hours 08:30-17:00 Monday - Friday (there is flexibility in this for the right candidate). 28 days holiday including Bank Holidays increasing with length of service. Generous company pension scheme. Health cash plan (after 1 year employment). Support & training for personal & professional development. Work wear provided. On-site parking. Pleasant location in Bentham, 30 mins from Lancaster. Cycle to work scheme. The position is permanent with a three-month probationary period.

What you'll gain:

-Opportunity to build long lasting customer and supplier relationships.

-Experience working in a dynamic business environment

-Training & development to support you and help you grow into the role.

-Collaborative and fun workplace with a really lovely team.

-Job security.

Visit our website: www.unimogs.co.uk to see what we do.

If we feel that you're a good fit for our business, we'll invite you for an informal interview and give you a tour of our empire so you can see what we do.

We welcome applications from all, irrespective of background, gender, ethnicity, race, beliefs, disability, sexual orientation or age.

Job Type: Full-time

Pay: 27,000.00-36,000.00 per year

Benefits:

Company pension Cycle to work scheme Flexitime Free parking On-site parking Private medical insurance
Ability to commute/relocate:

Lancaster LA2 7LW: reliably commute or plan to relocate before starting work (required)
Experience:

relevant motor industry: 3 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Service Advisor