Job Description

Join our Passenger Services Team at Newcastle International Airport!

About Your Airport

Newcastle is a multi-award winning Airport that proudly connects the North East region to the world.


The Airport is on track for the busiest year in its history as it prepares to welcome a record six million passengers in 2026.


Thanks to its strong portfolio of 15 airline partners, passengers can choose from over 80 direct destinations and more than 300 onward connections worldwide.


The Airport makes a vital contribution to the regional economy, generating more than 1bn in GVA each year and around 3,200 people are employed on the Airport site. More than 17,000 jobs are supported through the business' supply chain.


The business' commitment to delivering a world-class customer experience has earned international recognition.


In 2025, the Airport was recognised as 'Best Airport in Europe', in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.


It also retained the Star UK Airport award at the Travel Bulletin Star Awards for the fourth consecutive year.


The Airport was named the 'Overall Winner' at the Routes World Awards 2024, marking the first time a UK Airport achieved this prestigious accolade.


Airline partners continue to invest in the Airport and easyJet will open a new three-aircraft base in March 2026.


Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'.


The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.


Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.

About the role

We are introducing a 35hour annualised contract for Passenger Services Operatives within our busy and diverse Passenger Services Department.


The role is designed to support our 24/7 airport operations while offering colleagues a balanced and predictable working pattern. Full flexibility is required.


You'll take the wheel airside, operating coaches and ambulifts to get customers safely to and from the aircraft.


You will be key in the delivery of terminal operations providing critical services to our passengers and business partners, including providing assistance to passengers who require additional support, the management of the baggage belt system to ensure the continuous operation and transporting passengers by our unique electric fleet from the terminal to their aircraft. Your role will be to help passengers with reduced mobility and hidden disabilities from check-in to boarding.


No experience, no problem as a full training program will be provided over a number of weeks to the successful staff members giving them full oversight of their role. A full driving license is essential for this role.


This role has the opportunity for progression within the airport teams providing a good base for development of aviation experience.


A day in the life of responsibilities:

Driving of airfield coaches as required, to enable the safe and efficient delivery of a cost-effective service, which provides the highest standard of customer care. Providing assistance to passengers with reduced mobility or disabilities. Understanding and assisting with baggage belt system operations, including clearing baggage blockages. Working on our Front of House desk, facilitating the full meet and greet process. Assisting with the operation of Ambulift vehicles, including driving to and from aircraft (Full Training Provided). Communicating with passengers departing and arriving ensuring they have a positive customer service experience. Work with our business partners to provide a great customer journey.
Reporting to the Passenger Services Duty Manager you will be accountable for the delivery of safe, secure, and customer focused coaching and assistance services to customers.

What do the shifts look like?

Key Details

The contract will be annualised to align with business needs. The service will require flexibility as our operations offer a 24-7, year round service. Shifts are likely to include a mix of early morning starts and night shifts, with some shifts starting before or finishing after public transport hours. Therefore, applicants without regular access to a vehicle or other means of transport should consider this carefully.

Shift Pattern: 3 on/3 off Annualised Hours: Averaging 35 hours per week across the year Hours: + MarchOctober: Fulltime hours (12hour shifts) to support peak operational demand. Full-time 12hour shifts during peak season, keeping the team engaged in fast-paced, highimpact operations.
+ NovemberFebruary: Reduced parttime hours while maintaining full, consistent pay. Reduced hours allow for more personal time when demand is lower.


Although hours vary seasonally, colleagues receive a consistent salary every month, providing financial stability.

Essential Requirements

All applicants need to hold a full UK driving licence and have access to a vehicle.

Why come onboard?

Free on-site car parking whilst at work Reduced parking charges Park & Fly Generous annual leave entitlement Access to contributory pension scheme Company Paid Life Insurance - Death in service Salary Sacrifice - Vehicle purchase scheme Tyne & Wear Metro season ticket Discounted car servicing and repairs Access to World Duty Free On-site occupational health support On-site physiotherapist Employee assistance programme support Subsidised private healthcare Cycle to work scheme Employee discounts at airport retail/ catering outlets Company and Performance related bonus scheme Subsidised membership to our on-site gym

Newcastle Airport Limited promotes the equality of opportunity.


Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.

Key Dates: Interviews are being held on 27/28th January 2026.