Job Description

Job description
Are you passionate about student wellbeing and making a real difference? The Manchester College is seeking a dedicated Pastoral Support Officer to provide emotional, behavioural, and safeguarding support to our learners. You'll work closely with teaching staff to help students overcome barriers to learning and achieve their full potential. This role is perfect for someone with strong interpersonal skills, resilience, and a genuine commitment to inclusion. Experience in education, youth work, or support services is essential. Join a supportive team where every day brings the opportunity to change lives.

We have an exciting opportunity at our City Campus Manchester to join our Student Experience and Support Department as a Pastoral Support Officer on a permanent, full-time (35 hours per week), term-time only (over 38 weeks) basis.

Site Information

Our City Centre campus is a flagship site in the heart of Manchester, offering cutting-edge facilities and a buzzing, creative atmosphere. Home to our Centre of Excellence for Creative and Digital Industries, it provides an inspiring setting for both staff and learners, with specialist studios, workshops, and collaborative spaces. With its central location and strong industry links, the campus is a hub for innovation, talent development, and real-world learning.

Who are TMC?

The Manchester College is the Largest Further Education College in the United Kingdom and has the largest provisions for 16-19yrs olds, adults, and higher education in Greater Manchester. We are part of the LTE group that consist of MOL, Total People, UCEN Manchester, Novus, and LTE Group Operations. We currently support more than 25% of Greater Manchester's learning provision and are currently rated "Good" by Ofsted. The Manchester Colleges offering is bolstered by 18 Centres of Excellence across our campuses, ensuring we give our best and strive to achieve an unrivalled learning experience for our students. We have partnerships with over 1000 industry and employer partners nationally to ensure our students secure their place as the leaders of the future.



Proudly, The Manchester College is also 1 of only 57 organisations nationally recognised with the Princess Royal Training Award 2025, demonstrating our commitment to investing in our people and their development.

Benefits

35 days paid annual leave plus 5 bank holidays

(pro-rated for weeks worked per year).

3 well-being days per year

(FTE).

Significant pension contribution. Retail discounts. Employee Assistance Program. Cycle to work scheme.

Role Responsibilities

Please see the attached role profile for an overview of general role responsibilities.

Skills, Qualifications and Experience

To be successful in this role, you will need:


Level 2 qualification in English and Mathematics or equivalent. Qualified to at least level 3 in Education, Social Care, Mentoring, Youth Work, Counselling or Advice & Guidance. Evidence of effective use of ICT systems and programs; including ProMonitor, EBS Reports. Evidence of effective use of ICT systems and programs; including Microsoft Office. Evidence of supporting learners in an educational setting, preferably FE / HE. Evidence of working with 16+ students, including adults. Evidence of experience in providing support for academic and personal, social and health development. Experience of motivating and affective change e.g. targeted and universal pastoral interventions or attendance improvements. Effective mentoring / coaching skills. Effective time-management. Prioritising workload and problem solving. Ability to work to deadlines. Flexibility of approach. Working in a team. Attending meetings and contributing to the development of working practices. Evidence of continuous professional development. Promotion of a positive culture. Promote and develop enrichment and promotion of wider-college opportunities.

Safeguarding

The LTE Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre-screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check.

Equal Opportunities Statement

At The Manchester College, we're committed to providing an environment free from discrimination, bullying, harassment, or victimisation, where all members of our community are treated with respect and dignity. The Manchester College is committed to working in an inclusive way with all the communities where we are geographically located and to developing a workforce and student community that reflects Greater Manchester's and the UK's rich diversity and vibrancy.

The closing date for this job advert is 18/11/2025. However, sometimes the job advert may close early if we receive a good response!