Job Description

Patient Care Coordinator - Chancery Dental Duston

Do you have a passion for people and a talent for creating great experiences?

We're looking for a caring and proactive Patient Care Coordinator to join our friendly, forward-thinking team at Chancery Dental Duston.

As the first point of contact for our patients, you'll play a key role in making every step of their journey with us smooth, reassuring, and positive. From that very first phone call, you'll help our patients feel at ease, knowing they can trust us to listen, understand, and guide them towards the care that best meets their needs.

What we're looking for:

A warm, approachable, and professional manner Someone who genuinely enjoys helping others and building trust Strong organisational and communication skills The ability to stay calm and confident, even when dealing with difficult situations A forward-thinking individual who thrives as part of a supportive team

Your responsibilities will include:

Welcoming and supporting patients throughout their visit Handling phone calls in a friendly, helpful, and professional way Managing patient records accurately and confidentially Keeping our reception area welcoming and organised Communicating clearly with patients about appointments, treatments, and options Helping patients feel reassured and positive about their dental care Working closely with the Practice Manager, ensuring smooth daily operations and taking ownership of your tasks Supporting management by following practice policies, sharing feedback from patients, and contributing to continuous practice growth

What we offer you:

A welcoming, supportive, and fun team environment Ongoing training and development to help you grow in your role The chance to make a real difference in how patients feel about visiting the dentist A workplace where your professionalism, care, and ideas are valued
At Chancery Dental Duston, we believe visiting the dentist should feel positive and stress-free and you'll be at the heart of making that happen.

If you're caring, motivated, and ready to help us help our patients trust going to the dentist and transform the patient journey, we'd love to hear from you!

Job Types: Full-time, Part-time, Permanent

Pay: Up to 25,688.00 per year

Expected hours: 32 - 40 per week

Benefits:

Company pension Employee discount Free parking
Experience:

providing care: 1 year (preferred)
Work Location: In person