Job Description

Patient Coordinator
Xyla, (part of Acacium Group)
Office based in Leeds, LS1 5QX
Permanent, full time
9am-5pm with 2x evening shifts and 1x Saturday shift per month
23,810 per annum + opportunity to earn monthly bonus
Unlock your potential:
Are you a proactive and empathetic communicator with a passion for helping others lead healthier lives? We have an exciting opportunity to join our team as a Patient Coordinator, where you'll play a pivotal role in guiding individuals through transformative health and wellbeing programmes.
We're looking for a personable individual who is confident over the phone, as you'll be delivering high-quality support, conducting initial eligibility assessments and helping service users overcome barriers to participation. Your insights will ensure each individual is matched with the most suitable programme, and your ongoing support will help them stay engaged and empowered throughout their journey.
Part of Acacium Group, Xyla's health and wellbeing team are dedicated to making the UK's local communities healthier. We help people to understand and take control of their own health through sustained behaviour change, transforming lives for the better through weight management, quit smoking services, diabetes services, cardiovascular disease prevention and health coaching & social prescribing. We work with service users to make the changes that stick. Our people will be with you every step of the way, translating the science into healthy habits that add up to long term health improvement.
Every day you will:

• Contact Service Users following receipt of their referral to promote the programme, offer support and resources, and deliver outstanding customer service
• Conduct initial assessments during booking calls, including triage for further coaching calls where appropriate
• Carry out routine and ad hoc administrative duties to support the smooth running of the service, including data entry, document management, and scheduling
• Monitor and manage the shared mailbox, ensuring all incoming queries are acknowledged and responded to promptly and professionally

What's in it for you?

• Opportunities to enhance your experience and skillset within a global organisation made up of 20+ different brands, all designed to make a difference in people's lives.
• Endless learning and development opportunities, including fully funded qualifications.
• Gym flex - discounted gym memberships, UK-wide!
• Rewards portal offering discounts on shops, restaurants, bars, and cinemas.
• Paid working travel expenses.
• 2 paid charity days a year.
• Free flu vaccinations.
• Health assessments and dental insurance.
• Pension scheme matched up to 5%.

Join us and make a difference!
If you want to join a global, market-leading organisation committed to the human side of business, look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services, and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
To thrive in this role, you must have...

• Exceptional customer service skills
• Great organisational and administrative skills
• Experience supporting customers over the phone

Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Registered office address:
9 Appold Street, London, EC2A 2AP.
Registered in England and Wales
ICSG Ltd trading as Acacium Group
Company registration number 7268397

Skills Required