Job Description

Patient Coordinator - Surgical Focus

Location: Royal Tunbridge Wells

Salary: 28,000 + commission (OTE 40,000)

Hours: Full-time, Permanent - Mon-Fri (8:00am-5:00pm) + 1 late shift/week

Occasional Saturdays required

About Bella Vou

Bella Vou is a multi-award-winning cosmetic surgery clinic in Royal Tunbridge Wells, rated Outstanding by the Care Quality Commission (CQC). We specialise in advanced local anaesthetic and general anaesthetic cosmetic surgery, as well as non-surgical aesthetic treatments.

Our reputation is built on delivering a personal, safe, and exceptional patient experience--before, during, and after surgery. We pride ourselves on offering a complete, concierge-style service, and we are looking for a detail-oriented, surgical-focused Patient Coordinator to help guide patients through their entire journey.

The Role

As a Patient Coordinator, you'll support patients from their initial enquiry through to surgery and post-operative care. This includes both local and general anaesthetic cases. You'll play a vital role in managing communication between patients, surgeons, and the wider clinical team to ensure a safe and seamless experience.

You will take ownership of your patients' surgical journey, ensuring procedures are accurately quoted and booked, overnight stays are correctly allocated, and that patients are fully informed and supported every step of the way.

What You'll Be Doing

Act as the dedicated point of contact for each patient, guiding them through consultations, surgical booking, and aftercare Manage general anaesthetic and local anaesthetic bookings, including accurate scheduling and coordination. Ensure timely and correct booking of all relevant appointments (e.g. pre-assessments, post-op reviews) Communicate with patients empathetically, especially around cost, expectations, recovery, and procedure logistics Provide post-operative support, including next-day check-in calls and ongoing patient reassurance Accurately update and maintain records in our CRM Occasionally support front-of-house or reception tasks when required
What We're Looking For

Minimum 1 year experience in cosmetic surgery patient coordination Strong understanding of both general and local anaesthetic surgical procedures is desirable Exceptional attention to detail -- e.g. quoting, surgical notes, overnight vs day case bookings Excellent written and verbal communication skills, with a compassionate approach Ability to manage multiple patients and timelines without compromising care Positive, flexible team player able to work cross-functionally with admin and clinical staff Comfortable using booking software and confident with email/CRM systems Patient-focused mindset with a passion for aesthetics and surgical excellence
What We Offer

Salary: 28,000 + monthly commission (OTE 40,000) 20 days' holiday + your birthday off Annual staff voucher for non-surgical treatments + 90% discount on surgical treatments (after 1 year) Pension scheme In-depth training provided Supportive, experienced team with a passion for delivering outstanding patient care Regular team social events and recognition for outstanding performance
How to Apply

To apply, please submit your CV and a brief cover letter explaining why you're the right fit for Bella Vou. Due to high application volumes, only shortlisted candidates will be contacted within 14 days.

Join a team that takes pride in every detail of the patient journey and works together to deliver life-changing results with compassion and care. We can't wait to meet you.

Job Type: Full-time

Pay: 27,500.00-30,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount
Ability to commute/relocate:

Royal Tunbridge Wells: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 3 years (preferred)
Work Location: In person