Job Description

Patient Liaison / Administrator & Social Media Lead

Are you ready to bring your passion for patient care, organisation, and creativity to a boutique clinic in the heart of South Kensington?
We're looking for an enthusiastic, business-minded Patient Administrator/ Social Media lead to manage our front-of-house operations and lead our social media presence, ensuring every patient receives a 5-star experience both in clinic and online.

About the Role

As the first point of contact, you'll deliver a seamless patient journey from the moment they arrive to the moment they leave. Alongside front-of-house and administrative duties, you'll take ownership of our social media strategy, showcasing our treatments, engaging with our community, and building the clinic's brand presence online.

Key ResponsibilitiesFront-of-House & Patient Care

Deliver 5-star patient service, creating a warm, professional, and welcoming environment.

Manage reception operations, including patient bookings, enquiries, and check-ins.

Oversee room allocation and practitioner schedules for smooth clinic flow.

Handle patient complaints and concerns with professionalism and empathy.

Administration & Operations

Coordinate building and facilities management.

Oversee IT and phone systems to ensure efficient communication.

Support management with ad hoc admin tasks and reporting.

Social Media & Marketing

Lead the clinic's social media content strategy across Instagram, TikTok, and other platforms.

Plan, create, and post engaging content (photos, videos, reels, stories).

Manage engagement by responding to comments, DMs, and community interactions.

Track analytics and suggest growth strategies to enhance brand visibility.

Work with practitioners to showcase treatments and patient success stories (with consent).

Collaborate with PR agencies, product suppliers, and industry partners to coordinate campaigns, events, and promotional opportunities.

About You

Personable, friendly, and a natural relationship builder.

Experienced in face-to-face patient interaction and customer service.

Strong organisational skills with high attention to detail.

Adaptable and decisive in a fast-paced environment.

Confident handling complaints and problem-solving.

Creative with an understanding of social media trends, aesthetics, and engagement.

Proficient with scheduling tools (e.g. Canva, Later, or similar) is a plus.

Experience liaising with PR companies or suppliers is desirable.

Expected Skills Required

A genuine interest in the aesthetic industry.

Experience in people or patient management.

Strong IT skills and experience in Excel reporting.

Familiarity with diary management and web-based booking systems.

Ability to plan and manage social media content calendars on a monthly basis.

Show previous social media skills

Why Join Us?

We invest in our people. You'll receive ongoing training to deepen your knowledge within the aesthetics industry, grow your skills in both patient management and marketing, and develop a long-term career with us.

Benefits

28 days of holiday (including bank holidays).

Pension scheme.

Employee discounts on products and treatments.

Professional development and training opportunities.

Schedule

Full-time (preferred).

Part-time considered.

Monday to Friday, with occasional weekend availability.

Location: In person, South Kensington.

Job Type: Full-time

Pay: 24,420.00-33,000.00 per year

Benefits:

Company pension Employee discount Store discount
Experience:

Administrative: 2 years (required) Social media management: 2 years (required)
Location:

London SW3 2DY (preferred)
Work Location: In person