Duties and Responsibilities To be the first face to face point of contact for patients at the Practice, responding to all queries and requests for assistance from patients, carers and other visitors. Ensure efficiency regarding patient requests, submitted via our online Total Trigae System, the smooth running of the appointment system, booking appointments as requested for the clinicians. Explain practice procedures to new patients and those seeking temporary registration, ensuring all processes are completed. Ensure reception area and waiting room are kept neat and tidy (including toilets).
Receive and make calls as required. Divert calls and take messages as appropriate. Deal with the answerphone cancellation line. Advise patients of relevant charges for private services, accepting payments and issue receipts when requested.
Retrieve and re-file information as required, ensuring the filing process is adhered to (Workflow processes) Ensure correspondence is scanned into patient electronic clinical records, following workflow process/protocol. Follow opening up and closing down procedures for reception ensuring that security of the building is always maintained supported by Duty Clinician. Ensure that the telephone system is operational at the beginning of each day. A Duty Navigator will work alongside the Duty Clinician for half a day per week, monitoring incoming requests via online triage in line with current NHSE guidelines for online access during core opening hours.
Any other reasonable duties that may be required from time to time.
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