Job Description

Location:

Harley Street

About the company:

London Women's Clinic is a leading fertility clinic in the UK, specialising in advanced reproductive treatments for women and couples. With a strong emphasis on inclusivity, the clinic offers a wide range of services including IVF, egg donation, sperm donation, and fertility preservation. Known for its patient-centred approach and cutting-edge technology, London Women's Clinic supports individuals from diverse backgrounds, including single women and LGBTQ+ families, on their journey to parenthood.

About the role:

As the Patient Onboarding Manager, you will lead a team dedicated to providing first-class service to prospective patients, ensuring a seamless and supportive onboarding experience. This is a key leadership position focused on team development, conversion strategy, and patient engagement -- all within a compassionate, high-performing clinical environment.

Person Specification:

You'll be a motivated, organised, and empathetic leader with a background in: Sales, customer service, or patient onboarding -- ideally within Fertility. Team management and performance development in a fast-paced, customer-centric environment. CRM systems such as Salesforce (or similar platforms), with strong data literacy and reporting skills. Excellent communication, problem-solving, and multitasking capabilities. Comfortable training and presenting to groups. Analytical mindset with a focus on process improvement. Empathy and sensitivity in a patient-centred environment. A background or understanding of fertility and private healthcare is very advantageous.

Key Responsibilities:

Lead and manage the Enquiries Team, ensuring high-quality patient communication, timely appointment bookings, and a streamlined onboarding process. Develop and maintain a strong sales pipeline through proactive engagement with prospective patients and partnership enquiries. Utilise Salesforce CRM to manage enquiries, monitor performance, and produce accurate reports on patient journeys and conversion metrics. Coach, mentor, and develop team members through regular training, feedback, and performance management, including recruitment and appraisals. Collaborate cross-functionally with the Marketing, Clinical, and Operations teams to align on patient acquisition and retention strategies. Drive continuous improvement by identifying opportunities to enhance the new patient experience and increase booking conversion rates. Produce monthly performance reports using internal systems (IDEAS & Salesforce) and present insights to senior leadership. Represent London Women's Clinic at events including open days, seminars, and webinars as needed.

Knowledge/Skills/Experience:

Bachelor's degree in Business, Healthcare Management, Sales, Marketing, or a related field. Experience or training in CRM systems management, particularly Salesforce. Previous experience working in the private healthcare or fertility sector. Knowledge of patient journey mapping and onboarding best practices. Strong background in data analysis and reporting to inform business decisions. Familiarity with regulatory standards and compliance requirements relevant to healthcare enquiries and patient data. Excellent communication and interpersonal skills, ideally demonstrated through formal qualifications or workshops. Experience with recruitment, team building, and performance management. Demonstrated ability to lead cross-functional teams and collaborate with marketing, clinical, and operational departments

What We Offer

At London Women's Clinic, we value talent and individual ability. For the right candidate, this role offers not just a job, but a career path -- with genuine opportunities for self-development and progression within a respected, growing organisation.

Excellent salary package Commission structure 24 days' annual leave plus public bank holidays (based on a full-time 40-hour week) Life assurance Childcare vouchers Company pension plan Learning and development opportunities A supportive, inclusive team culture with room to grow A full-time position based between Harley Street
Equality, Diversity & Inclusion:

We at London Women's Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information:

As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check. We will request two professional references from candidates. All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.
Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Application question(s):

Do you have previous experience working in private healthcare or fertility sector? Do you have CRM experience? Please specify details Do you have Sales Management Experience? Please specify details Do you have People Management Experience? Please specify details
Education:

Bachelor's (required)
Experience:

Data analysis skills: 2 years (required) Recruiting: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 10/10/2025