Job Description

Job Overview

The Patient Services Manager plays a crucial role in ensuring the highest level of patient care and satisfaction within our healthcare facility. This position involves overseeing the daily operations of the patient services department, managing staff, and implementing policies that enhance the patient experience. The ideal candidate will possess strong leadership skills and a commitment to providing exceptional service to patients and their families. Patient Services Manager would support the Team to develop positive and effective working relationships and communication between all non-clinical teams.

Responsibilities

Ensure that all services and practices comply with Care Quality Commission, ICB, legislative and all other key quality and service requirements and standards.

Support the Team in the implementation of the aims and objectives at site level in relation to patient services.

You must be passionate about building a strong team to always deliver a high quality of service.

Co-ordinating our customer-facing and behind the scenes operations, you will ensure patients enjoy a great experience every day.

You will have delegated responsibility for the management of identified personnel, resources and projects, and will ensure those resources are managed efficiently and effectively, adjusting plans and moving resources as and when necessary.

You will be part of the practice management team. As well as patients, you will be contributing regularly to the wider team, not only in staff meetings but also in supporting the management team in public relations, being the practice representative at patient participation group meetings.

You will be responsible for dealing with concerns and complaints under supervision from the Management Team where necessary

You will be able to manage your own workload, being an efficient supervisor and organiser.

You will be accountable to the managing partners by reporting to and working with the Practice manager.

This role also ensures health and safety guidelines are adhered to and that building maintenance and building issues are reported.

Shefford Health Centre is passionate about our patients and our team. We will work with you to help you grow in your role and take your career in the direction you want to go. We will help you be the best you can be.

Undertake all other duties identified as considered commensurate with your role as it develops or evolves with time.

Governance

Working closely with the management team to ensure that all legal/regulatory requirements are embedded within the portfolio of services and CQC compliance is a high priority in day-to-day service delivery within the practice.

Leading investigations into complaints, incidents, and significant events for all services within your portfolio, with support from the governance department

Supporting the practice manager with preparations for CQC inspections, as required

Establishing and maintaining operational risk and issues logs for all services within the portfolio.

Work closely with the governance/admin team to ensure compliance with confidentiality, data protection, information governance and security policies and procedures.

Staff Management

Directly line managing key staff groups of non-clinical teams as required.

Support or Lead staff performance reviews, appraisals, and development for administrative teams

Skills

Exceptional leadership abilities with a focus on team management and development. Strong interpersonal skills to effectively communicate with patients, families, and healthcare professionals. Excellent organisational skills with an ability to prioritise tasks in a fast-paced environment. Proficient in using healthcare management software and technology to enhance service delivery. A compassionate approach towards patient care, demonstrating empathy and understanding in all interactions. Ability to analyse data related to patient satisfaction and operational efficiency for informed decision-making. Previous experience in a healthcare setting is preferred, along with knowledge of relevant regulations and best practices. This role is integral to maintaining high standards of patient care within our organisation while fostering a supportive environment for both patients and staff alike.
Job Types: Part-time, Permanent

Pay: 19.50 per hour

Expected hours: 20 - 25 per week

Benefits:

Company pension Employee discount On-site parking
Experience:

GP managerial: 5 years (required)
Work Location: In person