Job Description

We have an exciting opportunity to join the Gender Dysphoria National Referral Support Service (GDNRSS) as part of the administration team. The GDNRSS is a forward thinking team in a growing and exciting area within the NHS. This role requires a proactive approach to managing patient referrals , responding to patient and pathway queries, and supporting both internal and external teams.



This role is to deliver an effective and competent level of administration within the Gender Dysphoria National Referral Support Service (GDNRSS) and consistently deliver a "patient-focused" service which promotes good customer service and effective working relationships.



The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work to meet various deadlines and targets.



The post holder will be part of a team who manage telephone calls and emails from patients, carers, and NHS professionals. The telephone support line is available from 09:00 to 17:00, Monday to Friday and the postholder will need to work within those hours.



We are a multi award-winning organisation that has achieved the prestigious Investors in People Gold Award for 'We invest in people' and 'We invest in wellbeing' and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.



We reward the hard work and commitment of our people with the following benefits:



A competitive salary with annual pay reviews



A generous annual leave entitlement starting at 27 days



Membership of the NHS Pension Scheme



Flexible working and family friendly policies, including enhanced parental leave and pay



A wide range of in-house and external learning and development opportunities



Access to salary sacrifice and discount schemes



Access to employee assistance and occupational health services



Please note this position does not meet the sponsorship criteria.

The main duties of this post include:

Monitor and action all referrals received into service including the checking of electronic referral systems.



To provide administrative support across all service lines including inbox management, telephone support and stakeholder engagement.



Accurate data inputting



Handling of confidential, complex and sensitive information on a daily basis



Manage own workload with the ability to flex and change between tasks as required.



Deliver high levels of customer services



Full details can be found in the job description.