Job Description

Job Summary:

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Operational Manager as necessary. To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. To undertake a variety of administrative duties to assist in the smooth running of the practice.
Job responsibilities:

Ensure adequate staffing levels; organise Holiday/Sick rotas in line with agreed policy liaising with the Surgery Manager if needed. Manage the various appointments, visit and other books/systems in line with agreed policies. Continually assess and evaluate systems recommending changes and improvements to the Operational Manager as appropriate. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Deal with general telephone enquiries from patients and general public. If designated to do so key in-patient identification data to computer. Oversee the processing of prescription requests in conjunction with the medicine's management team. Make appointments for patients to see practitioners as appropriate. Record messages for Doctor, Nurse, Administrative staff and other professionals either within the practice or associated with it. Undertake annual appraisals in conjunction with the Operational Manager and ensure any training identified is delivered and followed up. Provide induction training for all new staff and keep up to date with any training needs for existing staff. Be responsible for allocating work to the reception and admin team and keeping an eye on workload and directing staff as appropriate. Promote team working and motivate staff with a positive attitude. Encourage staff to support each other and allow for and promote a flexible approach to covering reception and admin tasks. Work with other departments to ensure patients are signposted to the most appropriate person/professional The above list of duties is not exhaustive and may be subject to change as deemed necessary.
Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified.
Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.
Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.
Please be aware the advert will close earlier than advertised if sufficient applications are received.

If you have not heard within 3 weeks of this date please assume that you have been unsuccessful this time.

Job Types: Full-time, Permanent

Pay: 30,562.32-34,160.18 per year

Benefits:

Company pension On-site parking
Work Location: In person