Job Description

New Victoria Hospital are looking for an

Imaging Patient Service Advisor

who will be part of a team responsible for providing a high quality administrative and bookings service to the Radiology Department.

This role requires you to take part in the development and delivery of a high quality, cost effective Imaging department services, providing an effective and professional Administration service to all patients, visitors, consultants. medical secretaries and GPs. To ensure they are dealt with promptly, courteously and efficiently, paying particular attention to the principles of customer care in order to provide a service of the highest possible standard.

This role also involves registering patients on arrival, obtaining and processing billing information, providing all relevant medical instructions for the patient's appointment including completing any medical questionnaires and preparations that may be necessary. You will be responsible for providing an effective and professional patient booking service for all Imaging users. This service will be provided in person and via telephone and electronic communication methods.

We are looking for someone who is enthusiastic, positive, highly motivated and able to work under pressure. The role requires working a variety of shifts to accommodate the opening hours of the Imaging Department, which are Monday to Friday 07:30am - 20:00 and Saturdays 08:00am - 16:00.

Requirements

Knowledge:

Some medical knowledge Previous imaging / Radiology experience;

desirable

Experience:

Bookings and administration skills
Qualifications:

Computer literacy Customer Service Worked in a medical environment;

desirable

Skills and aptitude:

Able to work shifts that accommodate the opening hours of the Imaging Department. Attention to detail Calm and friendly manner Ability to interact effectively at all levels of organisation with excellent communication and interpersonal skills. Highly motivated Proactive Enthusiastic Positive Ability to work under pressure
30% enhanced rate for working evenings and Saturdays and 60% for working Sunday or Bank Holidays!

Job Types: Part-time, Permanent

Pay: Up to 13.64 per hour

Expected hours: No less than 24 per week

Benefits:

Bereavement leave Canteen Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free flu jabs Life insurance Paid volunteer time Private dental insurance Private medical insurance Referral programme Sick pay
Ability to commute/relocate:

Kingston upon Thames KT2 7EG: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 10/07/2025