Job Description

The main focus of this role is interaction with patients and visitors to this very busy GP Practice. Duties include making appointments, dealing with a broad range of enquiries and general administrative duties.

Candidates must have well-developed interpersonal and communication skills, be very people-orientated, have an empathic and non-judgmental approach, understand the importance of strict confidentiality and have a sound customer service background.

Previous experience in a GP surgery is an advantage but not essential as full training will be given. The ability to be flexible in order to cover for colleagues on leave will be necessary.

Full and Part time temporary positions available, candidates must be available for duty across the week 8am start and 6pm finish.

Starting hourly rate 12.21 reviewed at 3 month appraisal dependent on qualifications and experience. NHS Pension scheme option Generous leave entitlement.

Mission Statement

By treating our patients, and colleagues in a way we would want our loved ones to be treated. We provide evidence based sustainable primary care in a safe and supportive environment. We work cooperatively towards improving health and wellbeing. Whilst encouraging educational opportunities across our team and community.

Our aim is to be at the forefront of modern general practice, offering a wide range of services and facilities.

To this end we will be;

Empathic and Caring
Putting the care and wellbeing at the heart of all that we do.

Professional and Safe
Provide evidenced based healthcare to achieve the best possible outcomes in a safe environment.

Respectful and Supportive
Valuing the contribution of everyone.

Inclusivity and Integrity
Embracing and supporting individuality, promoting an environment of honesty and fairness.

Reflective and Improving
Recognising listening and reflection as an opportunity to change and improve.

Transparency and Trust
Ensure we take responsibility for our actions, and are open and transparent.

Duties and Responsibilities:

Processing telephone, email, online and face to face requests for all patient appointments and queries, ensuring callers are booked with the appropriate healthcare professional and dealt with in a professional manner. Taking messages and passing on information to appropriate colleagues. Initiating contact with and responding to requests and quires from patients, other team members and associated healthcare agencies and providers in line with specific directions. Signposting patients to services according to protocol. Take the lead admin role for an area of QOF, working with the QOF area lead clinician to ensure annual targets are achieved. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Providing assistance to associated colleagues as required from time to time, including making appointments, word/data processing, filing, photocopying and scanning. Keep sufficient stocks of necessary documents by photocopying at relevant intervals. Shred paper-based documents according to protocols Manage all queries as necessary in an efficient manner Carry out system searches as requested Attend and contribute effectively to practice meetings as required Contribute to the successful implementation of continuous improvement and quality initiatives within the Practice Maintain a clean, tidy, effective working area at all times With other team members, support the Patient Participation Group. Update patients' medical records with new contact details, etc. Provide annual leave cover and weekly support of Patient and Clinical Systems Administration role. Annual leave cover for document scanning and Reception. General Assistance to line manager. Arrive in good time at start of the day to open reception area and make all necessary preparations to receive patients Before leaving at end of day, ensure that all patients have been seen and left the building, telephones have been diverted to out of hours service, lock away all confidential documents and ensure full close down of the reception area.
Job Types: Full-time, Part-time, Temporary
Contract length: 12 months

Pay: From 12.21 per hour

Benefits:

Company pension Free parking On-site parking
Experience:

Customer Service : 1 year (preferred)
Work Location: In person

Application deadline: 29/08/2025