Job Description

We are seeking a courteous and efficient individual to join our team as a Patient Services Coordinator. In this role, you will play a vital part in ensuring the smooth operation of our medical practice, providing excellent customer service to our patients, and supporting administrative tasks.
If you are enthusiastic about providing excellent customer service and supporting the smooth operation of a medical practice, we encourage you to apply for this position.
Join us in making a difference in the lives of our patients. Apply today!
Main duties of the job
As the first point of contact for our patients, you will warmly welcome them to our practice, ensuring their needs are met promptly and professionally. Duties include answering calls, directing patients to the appropriate clinician, managing appointments, and aiding with general enquiries.
Your responsibilities will extend to various administrative tasks aimed at maintaining the efficiency of our practice. This includes managing electronic footfall requests, updating patient records, handling document workflow, and managing email correspondence. You will also assist in registering new patients, distributing mail, and managing patient communication within our clinical system.
About us
At The Coastal Partnership, were committed to empowering you to achieve your full potential, instilling confidence in your patient care and pride in your outcomes. While we are proud of our CQC good rating, we are constantly evolving to better serve our community. We are seeking individuals who share our vision for delivering high-quality primary care, regardless of where they are in their career journey. Led by our Partners and supported by a strong management team, our partnership operates across seven locations spanning three PCNs. We cater to a diverse range of demographics, from villages to towns and cities. Join us in shaping the future of healthcare delivery.
NHS Pension Scheme
5 Weeks Annual Leave
Long Service Staff Recognition scheme.
Please note that the vacancy may be closed prior to the stated closing date should sufficient applications be received
Details
Date posted
24 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A1699-25-0000
Job locations
Beechcroft Surgery
23 Beechcroft
Norwich
NR5 0RS
Job description
Job responsibilities
A key aspect of this role is providing exceptional customer service. You will be expected to handle patient complaints with empathy and professionalism, ensuring that all concerns are addressed promptly and appropriately. Additionally, you will keep patients informed about waiting times, test results and any unexpected delays, ensuring they feel informed and valued throughout their interactions without practice.

• Required skills and qualifications:

Previous experience in a customer service or administrative role is desirable.
Excellent communication skills, bother verbal and written.
Proficiency in computer systems and software.
Strong organisational skills and attention to detail.
Ability to multitask and prioritise tasks effectively in a fast-paced environment.
Empathic and patient-centred approach to customer service.
Job description
Job responsibilities
A key aspect of this role is providing exceptional customer service. You will be expected to handle patient complaints with empathy and professionalism, ensuring that all concerns are addressed promptly and appropriately. Additionally, you will keep patients informed about waiting times, test results and any unexpected delays, ensuring they feel informed and valued throughout their interactions without practice.

• Required skills and qualifications:

Previous experience in a customer service or administrative role is desirable.
Excellent communication skills, bother verbal and written.
Proficiency in computer systems and software.
Strong organisational skills and attention to detail.
Ability to multitask and prioritise tasks effectively in a fast-paced environment.
Empathic and patient-centred approach to customer service.
Person Specification
Experience
Desirable

• Experience in a GP Practice or Health Care Organisation Previous reception experience Knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel)

Personal Qualities and Skills
Essential

• Good communication skills, in person and over the telephone Possessing sensitivity, tact, and diplomacy Self-motivated with a high degree of personal integrity An organised approach to work Computer literate Reliable Flexible with an adaptable approach Ability to work on own initiative Ability to maintain strict confidentiality Able to work under pressure Calm and patient manner Ability to work to deadlines and under pressure. Ability to multitask and prioritise own workload Time management skills

Qualifications
Essential

• Education to GCSE level, NVQ level 2 (or equivalent)

Person Specification
Experience
Desirable

• Experience in a GP Practice or Health Care Organisation Previous reception experience Knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel)

Personal Qualities and Skills
Essential

• Good communication skills, in person and over the telephone Possessing sensitivity, tact, and diplomacy Self-motivated with a high degree of personal integrity An organised approach to work Computer literate Reliable Flexible with an adaptable approach Ability to work on own initiative Ability to maintain strict confidentiality Able to work under pressure Calm and patient manner Ability to work to deadlines and under pressure. Ability to multitask and prioritise own workload Time management skills

Qualifications
Essential

• Education to GCSE level, NVQ level 2 (or equivalent)