Job Description

Oversee the administration, prescription administration, and support operations of the practice, ensuring staff fulfil their core responsibilities. Monitor clinic operations daily to ensure capacity is used efficiently. Line manage the reception team, supporting staff development, providing guidance and direction, and ensuring all mandatory and relevant training (e.g. GPM courses) is up to date.



Promote a positive work environment by engaging with the reception team and supporting the physical, mental, and emotional wellbeing of all staff members. Assist the Deputy Practice Manager with the recruitment, induction, and management of new reception staff. Conduct receptionist appraisals as required, in collaboration with the Deputy Practice Manager. Prepare and distribute reception staff rotas in a timely manner.



Review and update administrative and reception policies and procedures as required. Develop, implement, and embed efficient office processes and procedures. Provide initial guidance and advice to patients wishing to make a complaint. Oversee and manage all complaints received by the practice, working alongside the complaints lead.



Support the Deputy Practice Manager with the management of locum and student clinics. Lead on care home prescription issues and ordering via online systems. Support the practice in all aspects of the online patient access software. Actively encourage and promote the use of patient online services.



Work collaboratively with the leadership team to support continuous improvement and change initiatives. Log in to and check NHSmail daily, remaining logged in throughout the day for urgent matters. Manage outgoing mail as required. Communicate any job-related queries to the line manager promptly.



Be aware of and comply with the practices safeguarding procedures for children and adults, reporting concerns to the appropriate clinician when necessary. Provide general administrative support to clinical staff as requested. Undertake additional duties as requested by the Deputy Practice Manager or Practice Manager. Attend practice, team, and other relevant meetings as required.



Work effectively as part of a team.