Job Description

Company Overview:

Releaf Dispensary Ltd is a pioneering medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based products. Headquartered in the UK, we aim to enhance the quality of life for our patients through cutting-edge solutions and outstanding patient service.

The Patient Support Coordinator serves as the first point of contact for patients, ensuring a smooth and efficient patient experience. This role involves managing appointments, handling patient inquiries, and providing administrative support to healthcare professionals.

Responsibilities:

Appointment Management: Schedule and confirm patient appointments and coordinate with healthcare professionals to manage daily schedules effectively. Patient Communication: Serve as the primary point of contact for patients. Answer phone calls, respond to emails, answer live chat, and assist patients with their enquiries in a friendly and professional manner. Record Keeping: Maintain accurate and up-to-date patient records. Ensure confidentiality and compliance with healthcare regulations. Billing and Payment Processing: Assist patients with subscription enquiries and prescription payments. Support Clinical Staff: Provide administrative support to doctors, nurses, and other healthcare staff. Ensure smooth operation between our clinic and the pharmacy. Patient Experience: Enhance patient experience through excellent service and effective communication. Address patient concerns and ensure high levels of patient satisfaction. Receive, log, and acknowledge patient dissatisfaction via various channels (phone, email, online). Investigate dissatisfaction thoroughly by gathering relevant information and liaising with internal departments. Provide clear and concise responses to patients, addressing their concerns and explaining the resolution process.

Requirements:

Proven experience in a healthcare setting, in a patient-facing role. Excellent communication and interpersonal skills. Strong organisational and time-management abilities. Ability to handle sensitive information confidentially. Empathy and patient-centric approach. Proficiency with IT and comfortable using various computer software and systems.

Personal attributes:

Approachable and compassionate. Ability to work under pressure and adapt to changing environments. Team player with a collaborative attitude. Detail-oriented and committed to high-quality standards.

Schedule

Rota basis 37.5 Hours per week, over 5 days Between 08:00 - 20:00, Monday to Sunday
Job Type: Full-time

Pay: Up to 25,000.00 per year

Benefits:

Company pension Work from home
Experience:

GDPR: 1 year (required) patient facing, healthcare: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Remote