Job Description

We are looking for a Patient Support Team Advisor to join our dynamic and evolving team.

You will be working as part of a highly motivated team to provide patients with excellent care. We have adapted during the pandemic to ensure patients receive the right care, and that we give the patient a choice.

Your role will support patients in accessing our service via telephone, online and face to face.

The role on offer is versatile, broad and expanding. You will be the first point of contact for patients, as well as participating in administrative duties to support patients care pathways.

The Patient Support Team Advisor role is supported by Patient Support Team Manager and Patient Support Team Supervisor.

Within the Practice there are many opportunities to develop your skillset. We have multiple teams including Prescriptions, Secretaries, Medical PA's, Clinical Coders.

As a Patient Support Team Advisor you will be approachable, enthusiastic, motivated and work well within a team. You will need to be understanding of patients' needs and be able to show empathy and remain aware of patient confidentiality.

Your main duty will be answering incoming calls, contacting patients to book an appointment following their request being triaged by our clinical team as well as welcoming patients into the surgery in a professional and timely manner, allowing patients to access the help they are asking for whilst managing timeframes and incoming tasks and requests from doctors.

Training is provided to ensure you are confident when using our system and understand our processes.

Your role will be triaging patients to departments and services or supporting them to a fill out an enquiry form for clinical appointment requests. Your role encompasses the skills that the Practice needs to provide exceptional patient care.

Within your role you will be ensuring patients are followed up with important care and information. You will process requests from the Clinicians within a time frame to ensure the patient is seen or informed.

As a practice we care for each patient, we hold their Medical Records, and we handle high amounts of clinical correspondence. You will be required to handle and process documents within timeframes to ensure their record is accurate and incoming requests from service providers such as hospitals are actioned efficiently.

Possible shift patterns - subject to change dependant on recruitment but these are examples of our four day working week.

Monday, Tuesday, Friday, 08:00 - 18:30, Wednesday 08:00 - 18:00. Thursday non-working day.

Monday, Tuesday, Wednesday 08:00 - 18:30, Thursday 08:00 - 18:00. Friday non-working day.

Job Types: Full-time, Permanent

Pay: 24,765.00 per year

Benefits:

Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking On-site parking Sick pay Store discount
Application question(s):

What interests you in applying for this role?
Experience:

Customer service: 1 year (preferred)
Work Location: In person