Job Description

Patient Support Team Leader
Xyla, (part of Acacium Group)
Office based in Leeds, LS1 5QX
Permanent, full time
9am-5pm with 2x evening shifts and 1x Saturday shift per month
32,000 per annum
Unlock your potential:
Are you a natural leader with a passion for empowering others and driving team success? We're looking for a proactive and supportive Team Leader to oversee daily operations and guide a group of customer service professionals. In this pivotal role, you'll ensure team members have the skills, confidence, and direction they need to deliver an exceptional service to the service users on our health and wellbeing programmes.
As Team Leader, you'll take charge of task delegation, performance monitoring, and day-to-day supervision, while fostering a positive and productive work environment. You'll champion professional development, nurture collaboration, and inspire your team to meet and exceed their goals. If you thrive on motivating others and making a meaningful impact, we'd love to hear from you.
Part of Acacium Group, Xyla's health and wellbeing team are dedicated to making the UK's local communities healthier. We help people to understand and take control of their own health through sustained behaviour change, transforming lives for the better through weight management, quit smoking services, diabetes services, cardiovascular disease prevention and health coaching & social prescribing. We work with service users to make the changes that stick. Our people will be with you every step of the way, translating the science into healthy habits that add up to long term health improvement.
Every day you will:

• Ensure effective management of resources and capacity, including handling inbound and outbound communications and managing email flows within the agreed SLAs
• Manage team performance through conducting 1:1s, listening to calls and providing feedback and support
• Deliver customer service to our service users when managing escalations
• Ensure team members receive the necessary training to perform their roles effectively and motivate them to achieve KPIs

What's in it for you?

• Opportunities to enhance your experience and skillset within a global organisation made up of 20+ different brands, all designed to make a difference in people's lives.
• Endless learning and development opportunities, including fully funded qualifications.
• Gym flex - discounted gym memberships, UK-wide!
• Rewards portal offering discounts on shops, restaurants, bars, and cinemas.
• Paid working travel expenses.
• 2 paid charity days a year.
• Free flu vaccinations.
• Health assessments and dental insurance.
• Pension scheme matched up to 5%.

Join us and make a difference!
If you want to join a global, market-leading organisation committed to the human side of business, look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services, and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
To thrive in this role, you must have...

• Experience managing a team
• Exceptional customer service skills
• Great organisational and administrative skills
• Experience supporting customers over the phone

Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Registered office address:
9 Appold Street, London, EC2A 2AP.
Registered in England and Wales
ICSG Ltd trading as Acacium Group
Company registration number 7268397

Skills Required