Job Description

Patient Workflow Administrator

Full Time Hours (37.5hrs over 5 days)

We are a friendly, forward-thinking GMS training practice in attractive rural villages within Overton, Oakley and Kingsclere, in Hampshire. We serve over 19,000 patients and our population is expanding further with local building programmes due to take place within our area.

We are currently looking for a full-time workflow administrator at Overton Surgery / Kingsclere Health Centre / Oakley Surgery - a car driver and being flexible is essential as you will be working across all three sites to support our busy practices.

One of the many tasks of the patient workflow administrator is to process clinical correspondence safely, ensuring that it is accurately coded. You will ensure you pass appropriate issues to GPs and other members of the practice clinical team in line with agreed clinical protocols. The role also encompasses other administrative tasks which requires the ability to have excellent communication skills as you will be liaising with our patients on a frequent basis.

The ideal candidate should be flexible and have an adaptive approach to working and learning. We are looking for someone who is highly motivated with a positive attitude, calm approach and the ability to work under pressure. The workload constantly requires prioritising as meeting deadlines is essential.

As a practice we pride ourselves on great teamwork, ensuring a welcoming and positive working environment. Importantly we focus on being proactive and provide excellent patient centred care.

As we are a training practice we have embedded a culture of training, teaching, staff development and learning. Our Partnership actively supports and encourages our team to develop therefore we are committed to provide the necessary training for the right candidate to undertake this role.

Informal discussion, please contact Mrs Sarah Arnold, Practice Manager on

0333 034 1033.

Please apply for the above vacancy with your CV and a covering letter.

Remuneration is competitive plus other benefits.

Closing date: Thursday 7th August 2025 at 12 midday

Interview date: Wednesday 13th August 2025

Remuneration is competitive plus NHS pension and other benefits.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Store discount
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 07/08/2025