Job Description

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Description

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No day will be the same - here are some of the highlights

Are you an inquisitive and analytical individual with a talent for problem-solving? We're seeking a detail-oriented and proactive team player to join our finance operations, where you'll ensure accurate refund processing, manage remittances, and maintain impeccable records while upholding compliance standards.

Responsibilities:

Process and Audit Financial Transactions:Process and approve manual and system-based refunds, held payments, and remittance files, ensuring accurate allocation and compliance with GSOP, GDPR, and BACs guidelines.

Quality Assurance & Reporting:

Conduct quality assurance checks on refunds and Direct Debit reviews, complete refund project work, and report on progress and results.

Issue Resolution & Support:

Investigate and report data exceptions and complex account issues, and support line managers in achieving targets by resolving queries and improving productivity.

Record Keeping & Correspondence:

Maintain accurate internal and external records, create and send customer refund correspondence, and document all account actions for audit and reporting.

Process Improvement & Stakeholder Management:

Assist with system improvements and testing, maintain process documentation, and manage the chase remit process for timely follow-up on outstanding accounts with both internal and external stakeholders.

Customer Experience Support:

Deliver a high standard of service to help colleagues manage the customer experience.*




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What you'll need to succeed

You're a performance-focused individual with excellent analytical and problem-solving skills and a keen eye for detail, thriving in fast-paced environments. You're a flexible team player with strong communication, time management, and payment process knowledge, proficient in Excel, and ready to bring a motivated and positive attitude.

Key attributes we're looking for are:

Performance Focused:

Committed to delivering excellent service in a payments environment, always striving for optimal results.

Conscientious & Accurate:

Possessing a high level of accuracy and keen attention to detail in all tasks.

Accountable:

Takes pride in delivering on commitments and seeing tasks through to completion.

Analytical & Problem-Solver:

Excellent at analysing situations and finding effective solutions to challenges.

Resilient:

Able to work efficiently under pressure, whether independently or as part of a team.

Adaptable:

Capable of adjusting quickly to changing priorities and new task requirements.

EssentialsGood understanding of payment processes and associated practices. Demonstrated ability to deliver excellent customer service in fast-paced, complex environments, utilizing multiple systems. Intermediate-level experience with Microsoft Excel. Experience working effectively within a team, with a flexible approach to support collective goals. Highly developed verbal and written communication skills. Good time management skills and capable of proactively managing your own workload. Motivated, positive, confident, and personable.*

DesirablePassion for renewables and knowledge of the energy sector. Awareness of environmental issues. Experience in a similar regulated industry. Advanced Microsoft Access skills. Understanding of Ofgem guidance and regulation.


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Benefits you can rely on

Great allowances for hybrid working:

500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.

500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

500 annual development allowance:

to spend on your chosen development area, whether that's in your current role, or future roles.

8% annual bonus:

company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Holiday:

25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.

Ethical Pension with Aviva:

Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits

here

.

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About Good Energy

We're Good Energy. Our aim is to help one million homes and businesses to cut their carbon by 2025 - by becoming a one stop shop for everything green...

We supply truly

renewable electricity

sourced from over 2,500 independent British generators. We are the only home energy supplier that's a

Certified B Corporation

, and we are a

Which? Eco Provider

for Energy. We install

heat pumps

, an essential tool for getting homes off gas. We support customers to generate and store their own power, by installing

solar panels

and

battery storage

. We also develop

innovative tariffs

to pay small generators fairly for what they export; and to get households involved in balancing the grid too.

If you're ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive; then we want to hear from you. Let's power a cleaner, greener future together.

Find out more about what makes us different

here

.

Our Commitment

We're a Committed Member of Inclusive Employers and value people's differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.

Where are we?

Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.

We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.