Job Description

First Things First - What We Can Offer YouA generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with 5% employer contribution Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time! Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Flexible working environment Casual dress and relaxed office environment Happy hours and office games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions

The Job
We are seeking a dynamic Payments specialist to join our team and help drive the successful adoption of Simpro Payments within our customer base. This individual will align with sales, implementation team, and the customer success organization, to provide technical knowledge and assistance related to payment adoption on the Simpro platform.



Payment Specialists play a key role in expanding Simpro (and BigChange) Payment adoption, specifically focused on North American and United Kingdom. This individual will serve as a payments technical expert, bridging the gap between Simpro product offerings and specific needs of our clients to adopt and scale Simpro Payments.



In the role you'll work directly with the Customer Success Group leadership, GM of Financial Services, and payment team cross-functional leaders to drive customer adoption and help shape the product roadmap that will scale Simpro Payment (and BigChange) customer activation goals.



Location: Leeds, LS15
What You'll DoUnderstand and translate core Simpro Payment technical features into benefits for customers and how it integrates / aligns with the Simpro Platform for customers. Work with and through technical questions/challenges internally with sales, IC, CSMs, and customers. Address technical questions and concerns raised by customers as they consider adding Simpro Payments. Gain a deep understanding of Simpro's products, specifically related to payments and our partners. Stay up to date with industry trends and competitive offerings - related to payment offerings. Gather feedback from customers and share insights with the product development team to influence product enhancements.
What You'll BringProven experience in a technical sales-support role within the SaaS industry with domain fintech knowledge. Experience in the Field Service Management or Payments required. Strong understanding of SaaS products, cloud computing, and enterprise software solutions. Fintech / Payments Knowledge: Baseline knowledge of payment processing, special needs/requirements in local markets. Excellent communication skills and the ability to understand and articulate complex technical concepts to non-technical audiences - internally and externally. Demonstrated ability to engage and maintain strong customer relationships - leveraged to drive action to solve a customer's problems. Agile mindset, capable of delivering value incrementally and fostering a culture of continuous improvement. Proven ability to work cross-functionally and drive alignment across diverse stakeholders.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team
We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.

Welcome


Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!
About Us


Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.

Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com.