Job Description

About the Company

carloans 365 is redefining the car buying experience by putting our customers at the centre of everything we do, striving to provide the best finance options possible to allow individuals and families to drive their perfect car no matter their credit history.

We aim to make the journey as fast, seamless and enjoyable as possible - what you see is what you get and we're there to support every step of the process.

About the role

We're looking for an enthusiastic individual to join our friendly, collaborative and high-performing Payouts team.

You will play a crucial role in our customer's car purchasing journey; supporting the transfer of funds between customers, lenders and dealers in a timely and effective manner. You'll be liaising with internal teams, nationwide dealerships and our extensive lender panel, as well as working with our CRM (Autoconvert) and Excel.

Progression Plan

At carloans 365, we are passionate about supporting internal growth and development. This role is the perfect entry point into our fast-paced Payouts function, with a clearly defined career path:

Step 1 - Junior Payouts Administrator

(25,000 starting salary)

You'll gain in-depth training and hands-on experience in all areas of the payouts process.

Step 2 - Payouts Administrator

(up to 27,500)

After demonstrating consistent performance, accuracy, and communication skills, you'll progress to Payouts Administrator. This step comes with added responsibilities, autonomy, and a salary increase.

Step 3 - Payouts Specialist

(up to 30,000)

With further experience and strong performance metrics, you'll have the opportunity to move into a Payouts Specialist position. This role involves taking ownership of complex cases, helping develop team best practices, and playing a more strategic part in the team's success.

We'll support you at each step of the way with coaching, feedback, and development plans tailored to your goals.

Responsibilities

Assisting with the loan payout process while ensuring compliance with CL365 policies and FCA regulations Handling a high volume of calls Communicating with both customers and dealers Ensuring all necessary documents are correctly completed and submitted for payout processing Keeping up to date with industry regulations, compliance requirements, and best practices

What we're looking for

Some experience in an administrative role - we're very open to background, we're focused on the right attitude and mindset Excellent attention to detail and organisation skill Great communication skills; the ability to build rapport over the phone with customers, lenders and dealerships Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders Detail-oriented with a high level of accuracy in data entry and documentation management

Details

Base salary of 25,000 + comms Working pattern: 09:30 - 18:00, 5 days per week, Monday - Saturday (you will receive a rota'd weekday off should you work a Saturday) 28 days holiday (bank holidays are not automatically booked off and are granted on a first come first served basis) + 1 additional day off for your birthday

Benefits

Exceptional coaching and support to ensure you're learning, developing, and progressing from day one A fast-growing business with great career progression opportunities Additional leave (Birthday off) Company events and regular social activities Employee Assistance Programme
Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Ability to commute/relocate:

Manchester M32 0FP: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person